Medical Device Service Operations Manager

6 days ago


kwai fong, Hong Kong SAR China JPC Corporation Full time

About Us

JPC Corporation is a European listed multinational company with over 60 years of history.

We are a brand owner and manufacturer of medical devices/healthcare machinery with a focus on mobility products (electrical & mechanical).

Our Hong Kong office serves as our sales and service hub, where we strive to deliver exceptional customer experiences.

The Role

We are seeking an experienced ASSISTANT SERVICE MANAGER to join our team in Hong Kong.

This role involves providing leadership and guidance to our service team, consisting of 8 service engineers/technicians.

You will support the Senior Service Manager in overseeing the daily operation of the Service Team.

Your responsibilities will include overseeing and coordinating the team's troubleshooting, maintenance, and repair of medical equipment and products.

You will supervise the installation, servicing, and testing of our range of medical devices in hospitals, healthcare centers, and elderly facilities across Hong Kong.

Key Responsibilities

  • Provide technical guidance and support to the service team
  • Oversee the daily operation of the Service Team
  • Coordinate the team's activities, including troubleshooting, maintenance, and repair
  • Supervise the installation, servicing, and testing of medical devices
  • Act as a point of escalation for complex service issues
  • Ensure maintaining accurate records of spare parts
  • Optimize the use of tools, spare parts, and time to ensure efficiency
  • Provide technical training and mentorship to service engineers/technicians

Requirements

  • Degree in Engineering preferably in Mechanical/Electronic Engineering/Biomedical Engineering, or a related field
  • 6+ years of technical, service, or engineering experience with medical equipment, healthcare machinery, or similar products
  • 2+ years in a supervisory or leadership role is preferred
  • Comprehensive knowledge of medical devices, including their installation, maintenance, and troubleshooting
  • Strong leadership and communication skills
  • Customer-focused mindset with the ability to resolve escalated issues effectively
  • High attention to detail and commitment to safety and quality standards

Benefits

  • 13 months salary + performance bonus
  • Annual leave: 14 days
  • An opportunity to develop your career in this European MNC medical equipment brand owner

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