Service Team Lead

2 weeks ago


kwai fong, Hong Kong SAR China JPC Corporation Full time

Job Overview

We are a global leader in the medical equipment industry, with over 60 years of experience.

Our Hong Kong office serves as a key hub for our sales and service operations.

Responsibilities

As an ASSISTANT SERVICE MANAGER, you will be responsible for leading and guiding our service team.

Key responsibilities include:

  • Providing technical guidance and support to the service team
  • Overseeing the daily operation of the Service Team
  • Coordinating the team's activities, including troubleshooting, maintenance, and repair
  • Supervising the installation, servicing, and testing of medical devices
  • Acting as a point of escalation for complex service issues
  • Maintaining accurate records of spare parts
  • Optimizing the use of tools, spare parts, and time to ensure efficiency
  • Providing technical training and mentorship to service engineers/technicians

Requirements

  • Degree in Engineering preferably in Mechanical/Electronic Engineering/Biomedical Engineering, or a related field
  • 6+ years of technical, service, or engineering experience with medical equipment, healthcare machinery, or similar products
  • 2+ years in a supervisory or leadership role is preferred
  • Comprehensive knowledge of medical devices, including their installation, maintenance, and troubleshooting
  • Strong leadership and communication skills
  • Customer-focused mindset with the ability to resolve escalated issues effectively
  • High attention to detail and commitment to safety and quality standards


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