Reward and Offer Management Strategic Lead

4 days ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
About Hang Seng Bank

Hang Seng Bank is committed to service excellence. Our people are our most important asset, playing a vital role in continually enhancing performance for customers and providing best-in-class products and services.

We strive to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.

Information Technology - Retail Products and Services

In Hang Seng Information Technology, we improve capabilities through innovative technologies, delivering a comprehensive range of products and services meeting changing customer needs.

We enhance customer experience, convenience, and choices across distribution channels, providing secure and engaged offerings at individual's preference and lifestyle expectation.

We advocate creativity and collaboration to unlock the potential of our people, creating an open and progressive workplace.

We develop deep expertise in financial technologies, consulting, and partnering with business to deliver customer-centric propositions in an agile manner.

Job Description

We are seeking a high-calibre professional to join our department as Technical Product Lead – Reward and Offer Management.

Key Responsibilities:
  • Work closely with Group/Regional IT to understand the Group's direction and provide solutions to HASE business areas.
  • Develop effective technology support for WPB through defining IT strategy, providing IT consultation, and delivering IT solutions to achieve strategic goals and efficient operations of the business.
  • Collaborate with architects, business analysts, development managers, software specialists, and engineers to ensure delivered projects/solutions meet budget, timeline, and quality objectives aligned with business strategy.
  • Contribute to the development, implementation, and oversight of policy and governance frameworks, procedures, and standards to ensure effective risk management, quality control, and compliance are in place.
  • Provide ongoing support and maintenance for production systems and system enhancement to support strategic business growth and development.
  • Manage supply and demand pipeline and give guidance/direction for making decisions to achieve goals, deliver products aligning with business.
  • Manage a team, with accountability for the performance of team activities, focusing on continuous improvement of team performance from a productivity, service, quality, training, and effectiveness perspective.
  • Accountable for ensuring products and services maintain compliance with mandatory and regulatory requirements and control objectives within the risk and controls framework.
  • Responsible for ensuring group controls are maintained within team activities and remediation activities are resolved swiftly.
  • Accountable for operational stability, integrity, and availability of products and services supported by the team.
Requirements
  • University degree in Computer Science/Computer Engineering/Information Technology/Information System or related disciplines.
  • Minimum 13+ years' experience of IT Programme/Project Management.
  • Experience in managing IT project in a complex environment, preferably on a regional or global scale.
  • Manage a diverse team of IT professionals in delivering growth, regulatory, risk & control, and efficiency changes.
  • Strong leadership and people management skills and stakeholder management experience.
  • Good interpersonal and communication skills and the ability to manage in a dynamic and matrix environment.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
  • Proficiency in both English and Chinese (Cantonese & Mandarin).

Hang Seng offers a competitive salary: HKD 1,200,000 per annum. Benefits include excellent career development opportunities, comprehensive health insurance, retirement plans, and generous paid time off.

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