Strategic Leader for Global Incorporations Services
4 days ago
We're looking for an exceptional Senior Manager, Client Solutions, Global Incorporations, to join our team in Hong Kong. This full-time position offers regional coverage and provides a unique opportunity to make a significant impact on our Global Incorporations Services and its growth.
Key responsibilities:
- Develop and implement comprehensive strategies to optimize client services, ensuring alignment with company goals.
- Foster and maintain high-level relationships with premium clients, understanding their business needs, and delivering tailored solutions, including provision of full spectrum corporate services for both onshore and offshore entities.
- Lead, mentor, and develop a team of client solutions professionals, overseeing daily operation and fostering a high-performance culture.
- Support training for colleagues and subordinates, particularly on work processes, updated legislations/regulations, and corporate services know-how.
- Work in cross-functional projects to identify opportunities for process improvement in client service delivery and implement best practices.
- Collaborate with Commercial, Compliance, and GSC to ensure seamless and cohesive service offering.
- Liaison with overseas offices to observe and maintain efficient statutory filing services for clients.
- Analyze performance metrics, client feedback, and market trends to drive continuous improvement.
- Act as the voice of the client within the organization, ensuring client needs are prioritized and addressed.
- Monitor changes in offshore legislation and regulations; ensure all client interactions and services comply with relevant compliance and regulatory standards.
- Support management on ad hoc assignments.
Key requirements:
- 8 - 10 years of relevant client management or a related role, with a focus on the incorporation or legal services industry.
- Bachelor's degree in business administration, law, or a related field.
- Proven leadership and team management experience at a senior level.
- Exceptional communications, negotiation, and interpersonal skills.
- Strong strategic thinking and problem-solving capabilities.
- Experience in implementing process improvements and managing change.
- Proficiency in data analysis tools and Viewpoint system.
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