Senior Technical Support Specialist for Oracle eBusiness Suite

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Oracle Full time

About the Role

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We are seeking an experienced Senior Technical Support Specialist to join our team in Hong Kong. As a key member of our support organization, you will play a critical role in delivering exceptional technical support and solutions to our customers.

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Key Responsibilities

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  • Proactively work with customers to ensure successful deployment of Oracle eBusiness Suite and Fusion Cloud">
  • Provide assistance to service delivery teams in critical situations as requested">
  • Tasks include daily service support, financial module maintenance support, customization development, function enhancement, and financial module setup and operation training">
  • Form effective professional relationships with Oracle Technical Account Managers, Oracle Solution team, Oracle Product Support and customer staff at all levels to ensure customer satisfaction with Oracle's products and support organization">
  • Respond and resolve service requests within Key Performance Indicator targets">
  • Develop high-quality, standard deliverables and methods to promote efficient service delivery">
  • Research and respond to technical enquiries from customers">
  • Maintain an up-to-date and in-depth knowledge of new products released in the market">
  • Maintain product expertise within own area of specialization">
  • Contribute to the continuous development of the team">
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About You

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We are looking for a highly skilled and experienced technical support specialist with a strong background in Oracle eBusiness Suite and Fusion Cloud. The ideal candidate will have a minimum of 8 years IT experience, with at least 6 years solid experience in supporting Ebiz and Fusion cloud FIN modules. In addition to your technical skills, you will have excellent communication and problem-solving skills, with the ability to work effectively in a team environment.

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What We Offer

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We offer a competitive salary package, including a base salary of HKD $60,000 per month, plus benefits and bonuses. In addition, you will have the opportunity to work with a dynamic and supportive team, with access to ongoing training and development opportunities.

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Requirements

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To be considered for this role, you must have:

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  • A minimum of 8 years IT experience, with at least 6 years solid experience in supporting Ebiz and Fusion cloud FIN modules">
  • Mainly worked in FIN modules, with Manufacturing & HR modules experience an additional advantage">
  • Solid experience and deep knowledge of EBiz R12, with experience in Fusion cloud an advantage">
  • Experienced in the implementation and development of Oracle eBusiness Suite financial module, including Fusion Cloud financial module implementation and data integration">
  • Oracle eBusiness Suite Architecture, including good understanding of technology stack">
  • Strong PL/SQL and Integration develop skills an additional advantage, preferably Linux">
  • Fluent in English and Cantonese, with Mandarin speaking an advantage">
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How to Apply

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If you are a motivated and experienced technical support specialist looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.



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