Senior Manager, Vendor Management
2 weeks ago
We are seeking a seasoned professional to lead our Vendor Management team in Consumer Banking. The successful candidate will oversee the outsourcing of services to ensure they are completed efficiently and effectively, meeting the agreed service level, risk controls, and standard of quality.
Key Responsibilities
- Develop and implement strategies to improve process efficiency and productivity
- Collaborate with internal departments and outsourcing service providers to resolve inquiries and complaints
- Assist the section head in developing action plans to improve productivity and recommend process improvements
- Lead, coach, and develop team members to achieve the section's goals
- Ensure subordinates comply with rules, guidelines, and regulatory requirements
Requirements
- University Graduate or above
- At least 7 years of banking operations working experience and/or at least 3 years of outsourcing service provider related working experience
- Conversant and engagement with OSP requirements and rules
- Excellent leadership and management capabilities
- Strong analytical mind and creative thinking
- Sound interpersonal and communication skills
- Good problem-solving skills and negotiation techniques
- Sound knowledge and understanding of banking and IT Operations and practices
- Good in both written and spoken English
About Us
DBS Bank (Hong Kong) Limited is a leading financial services group in Hong Kong. We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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