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Senior Manager

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China M800 Full time

Job Summary

M800 is seeking a highly skilled Senior Manager to lead our Network Operations Center (NOC) team.

The successful candidate will be responsible for directing a team of shift engineers to achieve exceptional network performance and customer satisfaction.

The NOC team provides 24/7 support, proactive monitoring, problem analysis, and resolution.

The team is responsible for guaranteeing customer SLAs and escalating internal/external issues as required.

The team serves as a communication bridge between customers, sales, engineers, and external vendors.

Key Responsibilities:

  • Provide leadership, training, mentoring, coaching, and direction to the NOC team.
  • Manage and support the company's global network infrastructure.
  • Develop and maintain relationships with outsourced/partner NOCs.
  • Be an escalation point for operational issues.

Requirements:

  • 8+ years of relevant experience in network operations or a related field.
  • Knowledge of carrier voice services, including VOIP/SIP, SS7, and PRA.
  • Knowledge of IT infrastructure and monitoring tools.
  • Excellent troubleshooting skills and ability to diagnose complex fault conditions.
  • Excellent written and verbal communication skills.
  • Flexibility to work long hours under pressure during system outages.
  • Native Chinese speaking is preferred.

We offer attractive remuneration, a 5-day workweek, performance bonuses, medical insurance, and free lunch to the right candidate.