Global Health Network Operations Director
1 month ago
At Prudential plc, we strive to create a culture of inclusion and diversity, where our people can thrive and make an impact.
This role is a key part of our Employee Benefit Medical Network, overseeing the development and management of our medical provider network and direct billing service.
Key Responsibilities- Provide strategic insights from research and analytics data to inform health strategies, develop proposals, and prepare presentation materials for senior leadership.
- Develop and manage relationships with medical providers, negotiating contracts, arranging fees, and implementing quality assurance processes.
- Ensure exceptional customer experience and value delivery through performance monitoring, feedback management, and process improvement initiatives.
- Foster strong partnerships with corporate clients, agencies, and distribution channels through education, communication, and engagement activities.
- Identify opportunities for network development and alignment with company strategy through business analysis, competitive benchmarking, and network coverage reviews.
- Support key improvement initiatives by providing user requirements and ensuring business continuity.
- Assist with ad-hoc projects and proposition initiatives as needed.
- Degree holder with experience in medical network, clinical, or healthcare operations.
- Minimum 6 years managing contract negotiations involving medical network providers, with at least 4 years in Employee Benefits and Group Life Insurance.
- Strong analytical, coordination, and organizational skills, with excellent presentation, negotiation, and communication skills.
- Excellent command of English and Chinese (written and spoken), including Putonghua.
- Experience in healthcare insurance, healthcare provider markets, or project management is an advantage.
Estimated salary: $120,000 - $180,000 per annum.
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