Business Development Associate
1 month ago
We are seeking a highly skilled and experienced Business Development Associate to join our team at DBS Bank (Hong Kong) Limited.
About the Role:
The primary responsibility of this role is to effectively respond to customer enquiries, handle complaints and execute instructions for corporate clients with fund custody and administration needs. This involves maintaining regular contact with clients to obtain feedback on service levels, initiating service reviews at frequency agreed with clients, and being the voice of the customer to take ownership for solutions.
You will be responsible for facilitating query handling to ensure timeliness and accuracy of responses, ensuring effective and timely client communication on areas of client impact, including Market Bulletins, operational queries, and trade & corporate action executions. Additionally, you will proactively make suggestions to improve productivity, enhance operational efficiency, and minimize operational risk.
About You:
To succeed in this role, you should have a university graduate or above in business or related disciplines, with a minimum of 5 years of relevant experience and working knowledge in a client-facing and service-oriented capacity, preferably in fund administration, custody services, and transfer agency within the banking industry. You should have sound experience of banking operations and practices, with strong analytical mind and creative thinking skills.
You must be able to adapt your working hours as needed to effectively meet client service level objectives and adhere to trade and corporate action cut-off times especially during peak times. A strong understanding of market trends and developments in new products and systems within both local and foreign securities markets is also essential.
What We Offer:
We offer a competitive salary and benefits package, including a generous annual bonus scheme, comprehensive health insurance, and opportunities for professional development and career advancement. Our dynamic work environment supports your growth and recognises your achievements.
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