Ground Handling Specialist

4 days ago


Hong Kong Island, Hong Kong SAR China Hong Kong Airlines Ltd Full time

About the Role

  • Managing the operational performance of the Ground Handling Agent (GHA) including safety, security and customer service.
  • Ensuring compliance with laws, regulations, applicable standards and company requirements with regards to safety, security, quality, and service.
  • Conducting self-quality, safety, security, and service level audits/inspections on all aspects of passenger handling operation in station as per Headquarters instructions and guidance.

Key Responsibilities

  • Liaising closely with GHA Duty Manager, IOCC, ICC to ensure an efficient, safe and secure operation.
  • Overseeing the customer experience throughout the customers' journey through the airport.


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