Customer Service Support Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time

Job Summary:

We are seeking a highly skilled Customer Service Support Manager to join our team at China Mobile Hong Kong Co. Ltd. The ideal candidate will have a strong background in system development and project management, with a minimum of 6 years of experience in the mobile communication industry.

Key Responsibilities:

  • Plan and construct the customer service support system, including collecting and organizing requirements, and coordinating with IT and online companies for system construction planning and implementation.
  • Develop and implement digital transformation strategies to improve customer satisfaction and service marketing efficiency.
  • Manage and coordinate team members to carry out project work and tasks.
  • Collaborate with the DI team for implementation and coordinate requirements for RPA, Big Data, IOP, and platform.

Requirements:

  • Master's/Bachelor's degree in computer science, software engineering, information systems, or related fields.
  • Proficient in project management, with strong skills in learning, communication, and coordination.
  • Familiarity with common databases, web development technologies, server-side development technologies, front-end development technologies, and proficiency in both written and spoken English and Mandarin.


  • Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full time

    Job SummaryWe are seeking a highly skilled Officer, Regulatory Compliance Services to join our team at Corporation Service Company.Your Key ResponsibilitiesPerform Anti-Money Laundering (AML)/Counter-Terrorism Financing (CTF) checks and follow up with investors on required Know Your Customer (KYC) documents, including FATCA/CRS-related forms and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Millions Kat Private Limited Full time

    At Millions Kart Private Limited, we are looking for an experienced Customer Service Manager to lead our sales and support team. As a key member of our team, you will be responsible for managing a team of representatives who will offer excellent customer service.The RoleManage a team of representatives offering customer support.Oversee the customer service...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Customer Service ManagerHSBC is seeking a highly skilled Customer Service Manager to join our team in Hong Kong. As a key member of our Customer Service team, you will be responsible for managing and monitoring the team to meet service standards, ensuring timely updates to procedure manuals, and supporting new projects.Key Responsibilities:Manage and monitor...


  • Hong Kong, Central and Western District, Hong Kong SAR China Millions Kat Private Limited Full time

    Millions Kart Private Limited is seeking a Client Support Professional to oversee customer service operations and lead a team of representatives.Job DescriptionThe ideal candidate will possess excellent communication skills, both written and verbal, and have experience in managing teams and resolving customer complaints. They will be responsible for...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About AIA International LimitedAIA International Limited is a leading life insurance company that has been helping people live Healthier, Longer, Better Lives for over 90 years. We are committed to providing innovative and customer-centric solutions that meet the evolving needs of our customers.About the RoleWe are seeking a highly motivated and experienced...


  • Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Manulife, a leading international financial services group, is seeking a Customer Service Manager to join their team. The successful candidate will be responsible for handling customer inquiries and requests related to investment management and pension products.Job DescriptionThe ideal candidate will have a degree in a relevant field and at least 2 years of...


  • Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Company 28 - Manulife (International) Limited. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    The West Kowloon Cultural District Authority is seeking a highly skilled Customer Service Manager to join their team. This is a unique opportunity to work in a dynamic and fast-paced environment, delivering exceptional customer service and driving business growth.The successful candidate will be responsible for:Managing and supervising a customer service...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Overview of DBS Bank (Hong Kong) LimitedDBS Bank (Hong Kong) Limited is a dynamic and innovative financial institution that enables and empowers its customers with efficient banking services through technology.Estimated Salary: HKD 25,000 - HKD 35,000 per monthAbout the RoleThis position involves providing exceptional customer service to respond to product...


  • Hong Kong, Central and Western District, Hong Kong SAR China Millions Kat Private Limited Full time

    At Millions Kart Private Limited, we offer a competitive salary of ₹4,20,000 - ₹6,30,000 per annum for this role.Job Description:We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. The successful candidate will be responsible for managing the customer service process,...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time

    **Job Summary**We are seeking a highly skilled Customer Service Manager to join our team at China Mobile International Limited. The successful candidate will be responsible for delivering exceptional customer service and support to our key accounts.Key Responsibilities:Provide end-to-end customer service experience, ensuring timely resolution of customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job DescriptionThe OpportunityThe customer is at the forefront of everything we do, and millions of end-users rely on our products and services daily. We believe in empowering our Assistant Manager/Product Consultant with the resources to enhance and achieve our business performance objectives for the future of our business, which is why we need you.We are...


  • Hong Kong, Central and Western District, Hong Kong SAR China Swift Full time

    About the RoleWe are seeking a highly skilled Technical Customer Support Engineer to join our global Customer Support Delivery Organization at Swift. As a key member of our team, you will be responsible for providing technical support to our customers worldwide, assisting them in resolving their Swift operational challenges.Key ResponsibilitiesProvide...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    A Career with ExcellenceHang Seng Bank is committed to delivering exceptional service. Our team members are our greatest asset, and we strive to provide a dynamic working environment, excellent career development opportunities, and competitive compensation packages.Customer Contact CentreOur Customer Contact Centre has been recognized for its outstanding...

  • Senior Manager

    1 week ago


    Hong Kong, Central and Western District, Hong Kong SAR China Informa Global Support Full time

    About the RoleInforma Global Support is seeking a highly skilled and experienced Senior Accountant to join our team in Hong Kong. As a key member of our finance team, you will be responsible for delivering accurate and high-quality accounting services to our business divisions.Key ResponsibilitiesMonthly Close Process: Responsible for the monthly close...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job Title: Senior/Customer Care Manager Job Summary: We are seeking a highly skilled and experienced Senior/Customer Care Manager to join our team at Bank Of China (Hong Kong) Limited. As a key member of our customer service team, you will be responsible for handling customer complaints and feedback in a timely and professional manner, ensuring that our...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lenovo Full time

    Lenovo Customer Delivery Manager Job DescriptionThe ideal candidate will be responsible for fostering a strong relationship between Lenovo and its customers. This involves identifying opportunities to upsell or cross-sell, resolving issues or complaints, and providing personalized attention and support.Key Responsibilities:Develop and execute strategic plans...


  • Hong Kong, Central and Western District, Hong Kong SAR China TaiKang (Hong Kong) Preparatory Office Full time

    About the Role:TaiKang (Hong Kong) Preparatory Office is seeking a highly skilled Senior Customer Services Manager to lead our customer service and operations team. The ideal candidate will have a strong background in customer service and operations management, with a proven track record of driving business growth and improving customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    About the RoleWe are seeking a highly skilled Customer Service Manager to join our team at Company 28 - Manulife (International) Limited. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead a team of...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

    About BloombergBloomberg is a global leader in financial information and news, providing critical insights to influential decision-makers. Our company delivers data, news, and analytics through innovative technology, serving over 325,000 subscribers worldwide.The RoleWe are seeking a highly skilled Customer Support Specialist to join our team. As a key...