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Insurance Operations Manager

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full time

Become a key player in driving customer satisfaction and loyalty by leading a team of customer service professionals at BOC Group Life Assurance Company Limited.

About the Role:

  • Lead a high-performing team to deliver exceptional customer experiences across multiple touchpoints
  • Design and implement initiatives to improve customer engagement, retention, and overall satisfaction
  • Work closely with stakeholders to identify and address customer pain points and areas for improvement

What We're Looking For:

  • Relevant tertiary qualification and professional certifications (FLMI, ACS)
  • Proven track record of success in customer-facing roles, with a minimum of 6 years of experience in life insurance
  • Strong leadership and communication skills, with the ability to motivate and develop high-performing teams
  • Fluency in both English and Chinese languages, with proficiency in MS Office and other relevant software tools

As a member of our team, you'll enjoy a comprehensive benefits package, ongoing training and development opportunities, and the chance to make a real impact on our customers' lives.