Sales and Debt Collection Coordinator

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Tbwa ChiatDay Inc Full time

At Tbwa Chiat/Day Inc, we are dedicated to delivering exceptional client service for our sales portfolio. This role is responsible for overseeing all client accounts activities from the auction through to payment and release on behalf of both internal and external clients. The ideal candidate will ensure that all transactions comply with both internal and external financial rules and regulations.

Key Responsibilities
  1. Client Accounts Activities
  2. Reviewing Pre-Sale Bid Registrations
  • Ensure KYC and financial checks are confirmed.
  • Process deposit refunds for unsuccessful bids.
Managing No Bid Clients
  • Escalaate requests as appropriate to ensure swift decision making and communication to clients.
Working with the Bids Office
  • Reconcile necessary information to invoice the sale.
  • Avoid after-sale reinvoicing requests.
Billing and Invoicing
  • Issue client-related financial outputs such as invoices, shipping invoices, statements, terms letters etc.
Extended Payment Terms
  • Manage or escalate requests in respect of corporate governance thresholds.
  • Obtain required documentation before a sale in coordination with the Business Manager/Director.
Closing Sales Financially
  • Collect and manage outstanding client debt.
  • Collaborate with CSO to facilitate collection or shipments once payment has been completed.
Working with Expert Departments
  • Respect extended payment terms, property release, trade credit facilities, AML regulations and debt collection.
Using Discretion
  • Within corporate governance in respect of credit, payment terms, property release and managing charges.
Chargebacks and Reconciliation
  • Monitor Adyen and Stripe.

About Us

Tbwa Chiat/Day Inc promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail.



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