Head of Credit Collection
6 days ago
Hang Seng Bank Limited is committed to delivering exceptional service and excellence in our industry. We strive to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.
Our team is currently seeking a skilled professional to join our department as Head of Credit Collection. The successful candidate will lead, plan, and coordinate a wide range of projects related to credit collection services.
- Main Responsibilities:
- Lead project teams to ensure smooth delivery of credit collection services.
- Provide prompt responses and recommendations on credit policies to adapt to the fast-changing market.
- Take legal proceedings against debtors by instructing external legal firms and representing the bank at court hearings.
- Manage debt collections agencies and formulate guidelines for their adherence to group and regulatory standards.
- Propose and implement quality enhancement initiatives in response to review findings, customer feedback, and business needs.
Requirements:
- A university degree in a related discipline or other relevant qualifications.
- Minimum 5 years' managerial experience in credit risk or complaint handling and project management, specifically related to retail banking products.
- Strong understanding of portfolio management techniques, including analytics.
- Excellent interpersonal and leadership skills, with proficiency in both English and Chinese languages.
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
About Us:
Hang Seng Bank Limited is a leading financial institution in Hong Kong, committed to delivering exceptional service and excellence in our industry. We offer a dynamic working environment, good career development opportunities, and competitive compensation packages.
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