Head of Credit Collection

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Job Description
Hang Seng Bank Limited is committed to delivering exceptional service and excellence in our industry. We strive to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.

Our team is currently seeking a skilled professional to join our department as Head of Credit Collection. The successful candidate will lead, plan, and coordinate a wide range of projects related to credit collection services.

  • Main Responsibilities:
  • Lead project teams to ensure smooth delivery of credit collection services.
  • Provide prompt responses and recommendations on credit policies to adapt to the fast-changing market.
  • Take legal proceedings against debtors by instructing external legal firms and representing the bank at court hearings.
  • Manage debt collections agencies and formulate guidelines for their adherence to group and regulatory standards.
  • Propose and implement quality enhancement initiatives in response to review findings, customer feedback, and business needs.

Requirements:
  • A university degree in a related discipline or other relevant qualifications.
  • Minimum 5 years' managerial experience in credit risk or complaint handling and project management, specifically related to retail banking products.
  • Strong understanding of portfolio management techniques, including analytics.
  • Excellent interpersonal and leadership skills, with proficiency in both English and Chinese languages.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

About Us:
Hang Seng Bank Limited is a leading financial institution in Hong Kong, committed to delivering exceptional service and excellence in our industry. We offer a dynamic working environment, good career development opportunities, and competitive compensation packages.

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