Support Associate

2 days ago


Hong Kong Island, Hong Kong SAR China KPay Group Full time
About the Role

The successful candidate will possess excellent communication skills, both written and verbal, with the ability to empathize with customers and provide tailored solutions to their problems.

Key responsibilities include:

  • Providing assistance to customers by answering questions, resolving issues, and addressing complaints in a professional and timely manner.
  • Responding to merchants via WhatsApp and recording all inquiries (technical support, examine, inquiry application progress, etc.).
  • Identifying customer needs and finding solutions to problems, ensuring customer satisfaction.
  • Assisting compliance with risk control and chargeback investigations.


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