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Customer Experience Optimization Specialist

1 week ago

Hong Kong Island, Hong Kong SAR China Bitget Full time
Key Responsibilities

The successful candidate will have a strong understanding of data analysis and business operations. Key responsibilities will include:

  • Data Analysis: Analyze customer service data to identify trends and areas for improvement.
  • Process Optimization: Identify opportunities to optimize customer service processes and develop strategies to improve efficiency and reduce costs.
  • Reporting and Analytics: Develop and maintain reports and analytics to track key performance indicators and provide insights to stakeholders.
  • Collaboration: Collaborate with cross-functional teams to ensure seamless data flow and support business decision-making.
  • Communication: Communicate complex data insights to non-technical stakeholders and senior management.