Onboarding Optimization Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Tbwa ChiatDay Inc Full time
About the Onboarding Experience

We take pride in delivering exceptional onboarding experiences for our customers. As an Onboarding Optimization Specialist, you will play a critical role in ensuring seamless onboarding processes and driving customer satisfaction.

The successful candidate will have a minimum of 7 years of experience in a leadership role within tech or financial services, with a proven track record in onboarding, customer success, or sales operations.

About the Role

The Onboarding Optimization Specialist will be responsible for:

  • Owning onboarding performance and metrics, including conversion rates, onboarding speed, and rejection rates.
  • Managing the country onboarding specialist and localizing onboarding materials.
  • Designing and implementing an effective onboarding strategy, working closely with key stakeholders.


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