IT Service Coordinator

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time
Job Summary

Classy Wheeler Limited is seeking a highly skilled IT Service Coordinator to join our team. As a key front-line role, this position will serve as the main communication channel for our Service Team, providing exceptional support to clients, vendors, and engineers.

Key Responsibilities
  1. Client Communication: Provide timely and effective communication to clients, vendors, and engineers, ensuring seamless resolution of support requests.
  2. Ticket Management: Log and manage support calls, updating tickets to resolution in a timely manner.
  3. Collaboration: Liaise with engineers, clients, and third-party vendors to ensure timely resolution of support requests.
  4. Reporting: Produce high-quality reports to clients, management, and vendors, meeting deadlines.
  5. Administrative Tasks: Perform data entry, administration of service contracts, agreements, and scheduling, as well as update manufacturer warranty information and renewals.
Requirements
  1. Communication Skills: Possess good telephone manner, politeness, and courtesy, maintaining good working relationships with clients, vendors, and team members.
  2. Service Orientation: Demonstrate a service-oriented attitude, attention to detail, and ability to follow instructions and seek information to assist with inquiry and support request resolution.
  3. Technical Skills: Ideal applicants will have a background in IT or a service role, be technically savvy, a quick learner, and able to think on their feet, with a thirst for learning and gaining knowledge and skills.
  4. Languages: Effective communicator proficiency in Cantonese, English, and Putonghua.
  5. Writing: Good command of written English.
  6. Academic: Diploma or above in any discipline.
  7. Experience: Minimum 1-2 years of relevant experience in the capacity of Helpdesk, First Line Support, Customer Service, Service Desk Analyst, in the IT or Telecommunications industry.


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