Technical Support Specialist

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China TRB Executive Search Limited Full time

Company Overview

We are a leading global exchange that provides a wide range of financial services, including trading, clearing, and market data solutions. With a strong presence in Asia, we deliver innovative and efficient solutions to our clients.

Position Overview

We seek an experienced Trade Support Engineer to join our team in Hong Kong or Singapore. As a Technical Support Specialist, you will be responsible for providing technical support to our trading clients and ensuring the smooth operation of our exchange platform.

Key Responsibilities:

  • Provide technical support to clients using our exchange platform
  • Troubleshoot and resolve any technical issues that may arise
  • Monitor the performance of our exchange platform and identify potential issues
  • Collaborate with cross-functional teams to improve system reliability and efficiency
  • Develop and maintain technical documentation for our exchange platform

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum of 3 years of experience in a technical support role within the financial industry
  • Strong knowledge of trading systems and exchange platforms
  • Experience with Linux/Unix operating systems
  • Proficiency in scripting languages such as Python, Perl, or Shell
  • Excellent troubleshooting and problem-solving skills
  • Strong communication and interpersonal skills

Benefits:

  • Competitive salary: HKD $600,000 - $900,000 per annum (depending on experience)
  • Opportunities for career growth and development
  • Dynamic and international work environment
  • Comprehensive training and support
  • Relocation assistance for candidates outside of Hong Kong or Singapore


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