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Online Retail Executive

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China SAU LEE Full time
Key Responsibilities
  • eCommerce Store Maintenance:
    • Monitor inventory levels and liaise with the supply chain team to manage stock availability.
    • Oversee order processing from placement to shipment, ensuring timely fulfillment.
  • Customer Service & Satisfaction:
    • Handle customer inquiries and solve basic issues in a timely and professional manner.
    • Monitor and escalate customer concerns, reviews, and feedback.
  • Performance Monitoring & Reporting:
    • Track eCommerce Sales & Marketing metrics, including sales, conversion rates, and traffic.
    • Generate regular reports to inform strategy and decision-making.