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Online Retail Operations Expert

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time
E-Commerce Operations Expert Job Description

We are seeking an E-Commerce Operations Expert to join our team at GL Technologies (Hong Kong) Limited. As an experienced professional in e-commerce, you will oversee and manage multiple e-commerce platforms, including Amazon and Walmart.

Key Responsibilities
  • Oversee and manage multiple e-commerce platforms, including but not limited to Amazon and Walmart;
  • Support sales operations, including order processing, delivery coordination, inventory management, and sales forecasting;
  • Handle online pre-sales and post-sales customer service, addressing product inquiries, complaints, replacements, and refunds;
  • Assist in planning and executing online sales and marketing strategies to drive growth and engagement;
  • Review and analyze reports generated by e-commerce platforms to identify trends, opportunities, or issues;
  • Maintain platform health and compliance to prevent ad-hoc issues.
Requirements
  • Bachelor's degree with 2+ years of experience in e-commerce or a related field;
  • Foundational knowledge of e-commerce systems and platforms;
  • Strong organizational and analytical skills with attention to detail;
  • Ability to manage multiple projects effectively and meet deadlines;
  • Excellent written and spoken communication skills in English, Cantonese, and Putonghua;
  • Proficiency in Microsoft Office, particularly Excel.