Cemetery Operations Officer

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China The Board of Management of The Chinese Permanent Cemeteries. Full time

About the Role:

The Customer Services Officer will play a critical role in delivering exceptional customer experiences across our cemeteries. Reporting to the [insert supervisor's title], you will be responsible for providing high-quality customer service, developing and implementing facilities and services, and supporting clients and members of the public.

Main Responsibilities:

  1. Develop and implement customer service strategies to enhance the overall experience for visitors.
  2. Collaborate with colleagues to develop and maintain facilities and services, ensuring seamless access to information and services.
  3. Support clients and members of the public with the use of our computer systems and applications.
  4. Contribute to the review and enhancement of facilities and services, providing insights and recommendations for improvement.
  5. Provide administrative and operational support as assigned, taking on ad-hoc assignments as required.
  6. Maintain a professional appearance, adhering to uniform standards and representing the organization positively.

Requirements:

  • Diploma or degree in a relevant field, such as business administration or customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Proven ability to provide exceptional customer service, with a focus on resolving issues efficiently and professionally.


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