Senior Manager, Customer Fulfillment

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Job Summary

DBS Bank (Hong Kong) Limited is seeking a seasoned professional to lead our Customer Fulfillment team. As a key member of our Technology and Operations department, you will be responsible for managing the fulfillment processes for internal and external customer service requests, ensuring seamless process flows and delivering high-quality services to our customers.

Key Responsibilities

  • Manage a team of 20 staff to provide customer fulfillment services, including customer information and account record searches, and handle various types of customer inquiries and requests.
  • Establish and maintain end-to-end SLAs to ensure services are delivered within specified standards of service quality and turnaround time.
  • Oversee projects sponsored by the Customer Fulfillment team and drive productivity and efficiency improvements.
  • Develop and implement daily operation steps and explore digitalization opportunities to increase efficiency and reduce turnaround time.
  • Deliver MIS and operation reports timely and accurately.

Requirements

  • Complete Form 5 or above, University Degree Holder an advantage.
  • Professional qualifications in Banking (e.g. AHKIB) an advantage.
  • Minimum 15 years' experience in customer fulfillment and operations processing for consumer banking products/services, with minimum 10 years' in managerial position.
  • Good knowledge of consumer banking products, including credit card, loan, and banking products, as well as consumer/commercial laws and related regulatory rules.
  • Strong leadership skills and cross-team collaboration.
  • Good judgment, problem-solving, and decision-making ability.
  • High sense of risk awareness and ability to react quickly to mitigate risk.
  • Results-oriented and proactive to seek improvement on productivity and operations quality.
  • Good command of English & Chinese.
  • Good PC skill in MS office.

About DBS Bank (Hong Kong) Limited

DBS Bank (Hong Kong) Limited is a leading financial services group in Hong Kong, offering a wide range of banking and financial services to individuals, businesses, and institutions. We are committed to delivering exceptional customer service and creating value for our customers and stakeholders.

  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job SummaryDBS Bank (Hong Kong) Limited is seeking a seasoned professional to lead our Customer Fulfillment team. As a key member of our Technology and Operations department, you will be responsible for managing the fulfillment processes for internal and external customer service requests, ensuring seamless process flows and delivering high-quality...

  • Fulfillment Officer

    3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Job Summary:We are seeking a highly skilled and experienced Fulfillment Officer to join our team at Dah Sing Bank. As a key member of our operations team, you will be responsible for delivering exceptional customer service, handling loan confirmations and disbursements accurately, and conducting customer surveys to monitor sales service.Main...

  • Fulfillment Officer

    1 week ago


    Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Job Purpose:Main Responsibilities:Deliver quality customer service and handle loan confirmations and disbursements accurately and efficiently.Conduct customer surveys to monitor sales service and identify areas for improvement.Perform operational duties to ensure seamless loan delivery.Comply with internal guidelines, legal and regulatory requirements when...


  • Hong Kong, Central and Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

    Our global Operations team is the backbone of our worldwide shipping capabilities, delivering to over 180 countries with same-day delivery to major cities. We're seeking a talented Fulfillment Assistant to join our team in Tsing Yi, where you'll be part of a seamless shopping experience across mobile, tablet, and desktop platforms.We have 9 distribution...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Customer Information Maintenance Manager at DBS Bank (Hong Kong) Limited. The successful candidate will be responsible for managing the fulfillment processes for internal and external customer service requests, leading a centralized team of staff, and overseeing...


  • Hong Kong, Central and Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

    Our global Operations team enables seamless worldwide shipping to over 180 countries, including same-day delivery to major cities, while providing a user-friendly shopping experience across various platforms. We have 9 distribution centers and 11 Customer Care centers that operate in 11 languages and are available 24/7, 365 days a year.The Outbound team is...


  • Hong Kong, Central and Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

    Our global Operations team enables seamless worldwide shipping to over 180 countries, including same-day delivery to major cities, while providing a user-friendly shopping experience across various platforms, with hassle-free returns.We have 9 distribution centers and 11 Customer Care centers operating in 11 languages, available 24/7, 365 days a year.The...


  • Hong Kong, Central and Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

    Global Operations Team MemberOur global Operations team is responsible for making it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to major cities, while providing a seamless shopping experience across mobile, tablet, and desktop, with easy returns.We have 9 distribution centers and 11 Customer Care...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job SummaryClassy Wheeler Limited is seeking a highly skilled Project Planning Officer to lead the planning and design of our logistics and fulfillment services. As a key member of our team, you will be responsible for coordinating with internal teams, contractors, and clients to ensure seamless project delivery.Key ResponsibilitiesProject Planning and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Job Purpose:Main Responsibilities:Deliver exceptional customer service, ensuring accurate loan confirmation and disbursement processes.Conduct customer surveys to monitor sales service quality and identify areas for improvement.Perform operational duties, including data entry and record-keeping.Ensure compliance with internal guidelines, legal requirements,...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Unlock Your Potential with HSBCAre you looking for a career that offers a sense of purpose and fulfillment? Do you want to work for a company that values innovation and excellence? Look no further than HSBC, where we are committed to opening up a world of opportunity for our customers and employees alike.About the RoleWe are currently seeking a high-caliber...


  • Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full time

    Job Title: Customer Service ManagerAs a key member of our Chubb Life team, you will play a vital role in delivering exceptional customer service to our high net worth clients and intermediaries. Your primary responsibility will be to provide prompt, friendly, courteous, accurate, and helpful service through oral and written communication.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

    We are seeking a highly skilled and experienced professional to join our team at Shangri-La as a Senior Manager, Circle.About the Role:Business Development: We are looking for someone with a minimum of 8 years of experience in digital product or e-commerce business development, with at least 4 years at a managerial grade leading digital project...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Unlock Your Potential with HSBCAre you looking for a career that offers a sense of purpose and fulfillment? Do you want to work for a company that values its employees and provides opportunities for growth and development? If so, consider joining HSBC as a Customer Service Officer, IBC.Key Responsibilities:Provide exceptional customer service to IBC clients,...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Unlock Your Potential in a Dynamic RoleHSBC is seeking a highly skilled professional to drive deposit business growth in Hong Kong's retail space. As a Senior Deposits Manager, you will be responsible for fulfilling customers' wealth and transactional needs with a dedicated product strategy.Key ResponsibilitiesDevelop and implement business strategies to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lenovo Full time

    About the RoleThe Customer Delivery Manager will be responsible for fostering strong relationships between Lenovo and its customers. This involves understanding customer needs and preferences, identifying opportunities to upsell or cross-sell, and providing personalized attention and support.Key ResponsibilitiesDevelop and execute strategic plans to improve...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job OpportunityHang Seng Bank Limited is committed to service excellence and seeks a high-calibre professional to join our team as a Customer Relationship Manager.Key Responsibilities• Provide financial planning services to high-net-worth customers• Provide personalised service for this segment of customers to build and maintain good relationships•...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time

    Job Title: Customer Experience ManagerWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at The Bank of East Asia. As a key member of our branch team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience with our bank.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    About Hang Seng Bank LimitedHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction.Job SummaryWe are seeking a high-calibre professional to join our team as a Customer Relationship Manager. As a key member of our Retail Distribution team, you will be responsible for providing...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    About Hang Seng Bank LimitedHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction. Our team is dedicated to providing best-in-class products and services to our valued customers.Job SummaryWe are seeking a high-calibre professional to join our team as a Customer Relationship Manager....