Luxury Brand Ambassador

4 days ago


Hong Kong Island, Hong Kong SAR China Global Executive Consultants Ltd. Full time
Luxury Brand Ambassador - Customer Experience Expert

We are seeking a luxury brand ambassador to join our team at Global Executive Consultants Ltd. as a Customer Experience Expert.

About the Role

The successful candidate will be responsible for representing the luxury brand and delivering exceptional customer experiences to high-end clients, responding promptly and professionally to their inquiries, concerns, and complaints via phone, email, chat, or other communication channels.

Key Responsibilities

  1. Represent the luxury brand and deliver exceptional customer experiences.
  2. Respond promptly and professionally to customer inquiries, concerns, and complaints.
  3. Provide accurate and detailed information about luxury products, services, and company policies.
  4. Assist customers with placing orders, processing returns, and resolving billing or shipping issues.
  5. Identify and escalate complex or unresolved customer issues to the appropriate department or supervisor for further resolution.
  6. Maintain a thorough understanding of product features, benefits, and updates to effectively address customer inquiries.
  7. Follow up with customers to ensure their concerns have been resolved to their satisfaction.
  8. Build and maintain strong customer relationships by providing personalized and attentive service.
  9. Collaborate with cross-functional teams to improve customer satisfaction and identify opportunities for process enhancements.
  10. Keep accurate records of customer interactions and transactions in the CRM system.
  11. Strive to meet or exceed established customer service metrics, including response time, resolution time, and customer satisfaction ratings.

Requirements

  1. 2 years' experience in customer / after sale service function.
  2. Excellent verbal and written communication skills.
  3. Ability to empathize with customers and de-escalate tense situations.
  4. Strong problem solving and conflict resolution skills.
  5. Ability to multitask and prioritize tasks effectively.
  6. Positive attitude and a passion for delivering customer service.


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