Digital Transformation Lead

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time

Department: Customer Service Centre

As a key member of our Customer Service Centre, you will be responsible for driving the digital transformation of our customer service operations. This includes developing and implementing a comprehensive digital strategy, managing projects, and promoting the adoption of digital intelligence.

Key Responsibilities:

  • Develop and execute a digital transformation plan to enhance customer service experience and efficiency.
  • Lead the development of digital intelligent tools to empower frontline staff and improve complaint handling.
  • Build and maintain a precise and scalable data model to support customer insights and refined business operations.

Requirements:

  • Bachelor's degree in Computer Science, Software Engineering, or related field.
  • At least 6 years of experience in system development or mobile telecom industry.
  • Familiarity with databases, web development technologies, and front-end development technologies.
  • Strong analytical skills, with the ability to work independently and detail-oriented.
  • Proficiency in English, Chinese, and Putonghua.


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