Digital Transformation Lead
3 weeks ago
Department: Customer Service Centre
As a key member of our Customer Service Centre, you will be responsible for driving the digital transformation of our customer service operations. This includes developing and implementing a comprehensive digital strategy, managing projects, and promoting the adoption of digital intelligence.
Key Responsibilities:
- Develop and execute a digital transformation plan to enhance customer service experience and efficiency.
- Lead the development of digital intelligent tools to empower frontline staff and improve complaint handling.
- Build and maintain a precise and scalable data model to support customer insights and refined business operations.
Requirements:
- Bachelor's degree in Computer Science, Software Engineering, or related field.
- At least 6 years of experience in system development or mobile telecom industry.
- Familiarity with databases, web development technologies, and front-end development technologies.
- Strong analytical skills, with the ability to work independently and detail-oriented.
- Proficiency in English, Chinese, and Putonghua.
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