WPB Operations Manager

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

About Hang Seng Bank

Hang Seng is a leading financial institution committed to delivering exceptional service and innovative solutions to its customers. Our team of experienced professionals is dedicated to providing best-in-class products and services that meet the evolving needs of our customers.

WPB Operations Manager Role

We are seeking a high-caliber professional to join our team as a WPB Operations Manager under Operations, Digital Business Services. As a key member of our team, you will be responsible for planning and managing the operation delivery of end-to-end digital journeys for customers in line with the business strategic objectives, risk appetite, and agreed demand statements within AOP.

Key Responsibilities

  • Develop and implement digital transformation strategies to enhance customer experience and drive business growth.
  • Partner with business executives and stakeholders to align business strategies and execute initiatives that drive operational efficiency and effectiveness.
  • Oversee the governance and performance of service delivery, ensuring adherence to risk and control management frameworks, regulatory requirements, and policy and procedures.
  • Lead the transformation of customer journeys, leveraging digital enablement and streamlined processing to drive business outcomes.

Requirements

  • Bachelor's Degree or above in a related discipline or other relevant qualifications.
  • Minimum five years' working experience in banking, focusing on retail banking operations.
  • Strong sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
  • Proactive and strong self-motivation with good leadership, interpersonal, and communication skills.
  • Attentiveness to data and details with good analytical and problem-solving skills.
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage.


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