WPB Operations Manager
2 months ago
About Hang Seng Bank
Hang Seng is a leading financial institution committed to delivering exceptional service and innovative solutions to its customers. Our team of experienced professionals is dedicated to providing best-in-class products and services that meet the evolving needs of our customers.
WPB Operations Manager Role
We are seeking a high-caliber professional to join our team as a WPB Operations Manager under Operations, Digital Business Services. As a key member of our team, you will be responsible for planning and managing the operation delivery of end-to-end digital journeys for customers in line with the business strategic objectives, risk appetite, and agreed demand statements within AOP.
Key Responsibilities
- Develop and implement digital transformation strategies to enhance customer experience and drive business growth.
- Partner with business executives and stakeholders to align business strategies and execute initiatives that drive operational efficiency and effectiveness.
- Oversee the governance and performance of service delivery, ensuring adherence to risk and control management frameworks, regulatory requirements, and policy and procedures.
- Lead the transformation of customer journeys, leveraging digital enablement and streamlined processing to drive business outcomes.
Requirements
- Bachelor's Degree or above in a related discipline or other relevant qualifications.
- Minimum five years' working experience in banking, focusing on retail banking operations.
- Strong sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
- Proactive and strong self-motivation with good leadership, interpersonal, and communication skills.
- Attentiveness to data and details with good analytical and problem-solving skills.
- Proficiency in both English and Chinese, with fluency in Putonghua an advantage.
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