Mox Bank Quality Champion

7 days ago


Hong Kong Island, Hong Kong SAR China Mox Bank Full time
Mox Bank Quality Champion

We are seeking a highly motivated and results-driven Quality Champion to join our team at Mox Bank. As a key member of our quality assurance team, you will be responsible for driving quality excellence, reducing complaints, and improving overall service quality.

The ideal candidate will have a strong understanding of quality assurance principles, excellent analytical skills, and the ability to motivate and inspire team members. If you are a passionate advocate for quality excellence and customer satisfaction, we encourage you to apply.

Key Responsibilities:

  • Drive quality excellence across all customer-facing functions.
  • Develop and implement quality assurance processes to monitor and improve service performance.
  • Analyze customer feedback and data to identify areas for improvement and develop strategies to address these gaps.
  • Collaborate with cross-functional teams to ensure seamless alignment and effective communication.
  • Maintain accurate records and reports to track progress and measure success.

Requirements:

  • Bachelor's degree in a relevant field such as business, management, or communications.
  • At least 5 years of experience in a customer-facing role, preferably in the financial services industry.
  • Excellent analytical, problem-solving, and communication skills.
  • Able to work effectively in a fast-paced environment and adapt to changing priorities.


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