Mox Bank Quality Champion
7 days ago
We are seeking a highly motivated and results-driven Quality Champion to join our team at Mox Bank. As a key member of our quality assurance team, you will be responsible for driving quality excellence, reducing complaints, and improving overall service quality.
The ideal candidate will have a strong understanding of quality assurance principles, excellent analytical skills, and the ability to motivate and inspire team members. If you are a passionate advocate for quality excellence and customer satisfaction, we encourage you to apply.
Key Responsibilities:
- Drive quality excellence across all customer-facing functions.
- Develop and implement quality assurance processes to monitor and improve service performance.
- Analyze customer feedback and data to identify areas for improvement and develop strategies to address these gaps.
- Collaborate with cross-functional teams to ensure seamless alignment and effective communication.
- Maintain accurate records and reports to track progress and measure success.
Requirements:
- Bachelor's degree in a relevant field such as business, management, or communications.
- At least 5 years of experience in a customer-facing role, preferably in the financial services industry.
- Excellent analytical, problem-solving, and communication skills.
- Able to work effectively in a fast-paced environment and adapt to changing priorities.
-
Mox Bank Marketing Specialist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mox Bank Full timeWe are looking for a talented Campaign Operations Specialist to join our Marketing Team at Mox Bank.Key Responsibilities:The successful candidate will be responsible for:Managing the Mox website, including content deployment and site enhancements.Collaborating with the Marketing Technology Squad to design and implement marketing campaigns.Working closely...
-
Quality Assurance Expert
7 days ago
Hong Kong Island, Hong Kong SAR China Mox Bank Full timeQuality Assurance Role at Mox BankWe are seeking a highly skilled Quality Assurance Expert to join our team at Mox Bank. As a key member of our Contact Centre, you will be responsible for developing and implementing quality assurance frameworks that ensure exceptional customer experiences.The ideal candidate will have a strong analytical mindset, excellent...
-
Banking Operations Manager
7 days ago
Hong Kong Island, Hong Kong SAR China Mox Bank Full timeMox Bank OverviewMox Bank is a leading provider of mobile banking services, offering a range of innovative products and features that meet the evolving needs of our customers.We are seeking a highly motivated Complaint Handling Manager / Officer to join our Customer Care Team. As a key member of our team, you will be responsible for handling...
-
QA, Training
1 week ago
Hong Kong Island, Hong Kong SAR China Mox Bank Full timeQA, Training & MI Manager, Contact Centre2 weeks ago Be among the first 25 applicantsMox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it's all up...
-
Head of Marketing
7 days ago
Hong Kong Island, Hong Kong SAR China Mox Bank Full timeMox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it's all up for us to define together.Why MoxEverything at Mox – from our products, features,...
-
Contact Centre Quality Assurance Manager
5 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Mox Bank Full timeMox Bank: Empowering Customer SuccessWe are a forward-thinking bank that is committed to delivering world-class customer experiences. As a seasoned professional, you will join our Contact Centre team to lead quality assurance and training initiatives.The successful candidate will have a proven track record in customer service leadership, with a deep...
-
Virtual Banking Operations Lead
42 minutes ago
Hong Kong, Central and Western District, Hong Kong SAR China Mox Bank Full timeMox Bank: Delivering Exceptional Customer ExperiencesWe are a technology-driven bank that is passionate about delivering exceptional customer experiences. As a dedicated professional, you will join our Contact Centre team to drive quality assurance and training initiatives.The ideal candidate will have a strong background in customer service, with a keen eye...
-
Customer Service Representative
7 days ago
Hong Kong Island, Hong Kong SAR China Mox Bank Full timeMox Bank is built by and for individuals who aspire to live life to the fullest – we call them Generation Mox. The name Mox reflects the endless opportunities we can create, including Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration.At Mox Bank, everything from our products to features is designed based on customer...
-
Quality Assurance Coordinator
7 days ago
Hong Kong Island, Hong Kong SAR China Mox Bank Full timeAbout UsMox Bank is a rapidly growing financial institution that provides innovative mobile banking services to our customers. We are committed to delivering exceptional customer service and building long-term relationships with our customers.We are seeking a highly skilled Complaint Handling Manager / Officer to join our Customer Care Team. As a key member...
-
Complaint Handling Manager
7 days ago
Hong Kong Island, Hong Kong SAR China Mox Bank Full timeMox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it's all up for us to define together.Why MoxEverything at Mox – from our products, features,...
-
Hong Kong Island, Hong Kong SAR China Mox Bank Full timeHead of Insurance Partnership and DistributionMox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it's all up for us to define together.Why MoxMox...
-
Insurance Business Development Head
7 days ago
Hong Kong Island, Hong Kong SAR China Mox Bank Full timeRole OverviewMox Bank is looking for an experienced Insurance Business Development Head to join our team. In this role, you will be responsible for developing and executing a business development strategy that aligns with Mox's business objectives.We are seeking a candidate with extensive experience in bancassurance transactions, partnership distribution,...
-
Bancassurance Distribution Leader
7 days ago
Hong Kong Island, Hong Kong SAR China Mox Bank Full timeAbout the RoleMox Bank is seeking a Bancassurance Distribution Leader to join our team. In this role, you will be responsible for developing and executing a distribution strategy that aligns with Mox's business objectives.The ideal candidate will have 12+ years of experience in bancassurance transactions, partnership distribution, distribution proposition,...
-
Campaign Operations Specialist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mox Bank Full timeMox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it's all up for us to define together. Why Mox Everything at Mox – from our products,...
-
Head of Bancassurance Strategy
7 days ago
Hong Kong Island, Hong Kong SAR China Mox Bank Full timeJob SummaryMox Bank is looking for a seasoned professional to join our insurance team as a Head of Bancassurance Strategy. In this role, you will develop and execute a bancassurance strategy that drives growth and profitability for Mox.We are seeking a candidate with extensive experience in bancassurance transactions, partnership distribution, distribution...
-
Insurance Partnership Director
7 days ago
Hong Kong Island, Hong Kong SAR China Mox Bank Full timeMox Bank is seeking a highly skilled Insurance Partnership Director to lead our fast-growing insurance team. As a key member of our leadership team, you will be responsible for developing and executing a partnership strategy that aligns with Mox's business objectives.The ideal candidate will have 12+ years of experience in bancassurance transactions,...
-
Senior Marketing Manager
7 days ago
Hong Kong Island, Hong Kong SAR China Mox Bank Full timeWhy Mox Bank?We're a digital bank dedicated to empowering Generation Mox to live life to the fullest. Our name represents the limitless opportunities we create – Mobile eXperience, Money eXperience, Money X (multiplier), eXponential growth, eXploration… the possibilities are endless!Our customers trust us to protect their data and provide secure...
-
Director of Brand Development
7 days ago
Hong Kong Island, Hong Kong SAR China Mox Bank Full timeAbout Mox BankMox is a digital bank built by and for the ones who aspire to live life to the fullest. We call them Generation Mox. Our name reflects the endless opportunities we can create – Mobile eXperience, Money eXperience, Money X (multiplier), eXponential growth, eXploration… it's all up for us to define together.We care about what customers care...
-
Complaint Resolution Specialist
7 days ago
Hong Kong Island, Hong Kong SAR China Mox Bank Full timeAbout Mox BankMox Bank is committed to providing excellent customer service. Our team is dedicated to ensuring that every customer interaction is positive and productive.We are seeking a highly skilled Complaint Handling Manager / Officer to join our Customer Care Team. As a key member of our team, you will be responsible for handling customer-written/verbal...
-
Marketing Strategy Lead
7 days ago
Hong Kong Island, Hong Kong SAR China Mox Bank Full timeCareer Opportunities at Mox BankWe're a digital bank built by and for those who aspire to live life to the fullest – Generation Mox. Our name represents the limitless opportunities we create – Mobile eXperience, Money eXperience, Money X (multiplier), eXponential growth, eXploration… the possibilities are endless!We value data security and provide...