Cargo Sales Coordinator

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Cargo Sales Coordinator Role Introduction

The Hong Kong Cargo Sales team plays a pivotal role in driving revenue growth for Cathay Pacific Airways Limited, focusing on expanding capacity and developing sales in the region. This role will lead a team of cargo indoor sales professionals to manage short-term capacity, drive utilization, and provide sales support functions for the assigned sales area.

Key Responsibilities
  • Lead the indoor sales team to maximize the utilization of short-term capacity.
  • Collaborate with the Cargo Revenue Management team to enhance flight planning processes, maximizing revenue and optimizing short-term capacity.
  • Ensure premium and professional service is provided to customers by guiding indoor sales members.
  • Provide service recovery options to partners and serve as the first point of escalation.
  • Gather information on agent allotment utilization and market intelligence from the indoor sales team to generate insights for outdoor sales teams.
  • Support Joint Business Agreement and interline partners by providing sales service support on booking automation, communication on space situation, booking acceptance, and service recovery.
  • Participate in new initiatives and projects, providing support during development and implementation stages, and offering feedback to project teams.
  • Initiate changes to enhance service levels and productivity.
  • Coordinate with internal stakeholders, such as CSD, COC, CPSL, CRM, and other head office teams and out-ports for special cargo and charter servicing.
  • Closely monitor ULD inventory levels and coordinate with internal stakeholders and customers to ensure smooth operations.
  • Generate flight and agent level performance reports, and reports on daily operations such as uplift, no-show, offloading, etc., for better monitoring and regular review.
  • Prepare rosters for the indoor sales team to ensure sufficient manpower for daily operations.
  • Communicate with customers by providing timely updates on the latest schedule and service-related issues.
Requirements
  • Tertiary level qualification is preferred.
  • Minimum 3 years' air cargo experience.
  • Supervisory exposure with good people management skills.
  • Good command of written and spoken English and Chinese.
  • Proficiency in Putonghua is considered an advantage.
  • Commercially minded with sound numerical, analytical, and communication skills.
  • Strong planning, organizing, and coordination capabilities.
  • Knowledge of air cargo sales/service/operations/systems, including Champ's CargoSpot, CTO's WOS, GLS's EzyCargo, and Qilkview (Insight), is preferred.
  • A good team player with leadership potential.
  • Available to work on shifts and attend to urgent issues after office hours.


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