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IT Systems Analyst

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full time

About Us

Hong Kong Air Cargo Terminals Limited (Hactl) is a leading air cargo terminal operator, renowned for its world-class facilities and exceptional services. We are committed to excellence and innovation in the air cargo and logistics industry.

Job Summary

We are seeking a highly skilled IT Analyst to join our team. The successful candidate will be responsible for maintaining high-quality IT services, leading change management initiatives, and ensuring the smooth operation of our production systems.

Key Responsibilities

  • Maintain and improve IT service quality through the adoption and refinement of ITIL framework and associated processes.
  • Lead and execute change management, password management, and software license management initiatives.
  • Manage production system privileged accounts and ensure timely password release for incident resolution.
  • Provide out-of-office hours support for privileged password resets.
  • Review change documentation and project deliverables to ensure quality and security requirements are met.
  • Coordinate with project teams and IT support teams on new project rollouts.

Requirements

  • Degree in Computer Science, Information Technology, or related field.
  • 3+ years of experience in implementing and enforcing ITIL processes in large in-house environments.
  • ITIL v3 or v4 foundation certification (full subsidy for ongoing development to intermediate level).
  • Familiarity with ITSM and password management tools, with experience in BMC Helix, ServiceNow, and CyberArk an advantage.
  • Excellent communication and presentation skills in English and Cantonese.

What We Offer

We offer a competitive remuneration package, including a 5-day workweek, Chinese New Year bonus, discretionary bonus, transport subsidy, employer-topped-up MPF contributions, medical benefits, voluntary dental coverage, life insurance, birthday leave, extra annual leave, marriage leave, maternity leave, paternity leave, newborn baby gift, sports centre, and free shuttle bus.

How to Apply

Interested candidates should apply online with a full resume, detailing experience, qualifications, expected salary, and a copy of exam results or transcript.