Ground Services Director

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HK Express Full time

Our Story

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We are Hong Kong's first and only low-cost carrier, dedicated to providing great value and affordable fares to our customers. With one of the youngest and most modern aircraft fleets in the world, we offer an unparalleled flying experience.

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The Role

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We are seeking a highly experienced professional to lead our ground services team at HKIA. The successful candidate will oversee all aspects of station performance, ensuring seamless airport operations that meet HKE standards and delight our customers.

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What You'll Do

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  • Develop and implement strategies to improve OTP, customer experience, and service provider performance.
  • Liaise with Airport Authority and regulatory organizations on matters concerning HKIA operations.
  • Manage a round-the-clock duty team to monitor and coordinate with service providers and stakeholders.
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Requirements

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  • Minimum 12 years aviation or civil airline experience, including 5 years in managerial level.
  • Knowledge of all aspects of Ground Handling and IOSA requirements.
  • Excellent command of written and spoken English and Chinese (Mandarin is a plus).


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