Head of Airport Services

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HK Express Full time

Job no: 497698
Work type: Full time
Location: Hong Kong SAR
Department: Ground Services

HK Express is Hong Kong's first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

Objective

  • Oversee all aspects of station performance including OTP, customer experience, service provider performance, and regulation compliance at HKIA.
  • Adhere to the policies and procedures for Ramp Services, Baggage Services, Weight and Balance, Passenger and Cargo handling in accordance with applicable regulations and standards of HKE.
  • Ensure the overall airport operations meet HKE standards, policies and procedures, and customer satisfaction.
  • Oversee and play an integral role in ensuring airport operational continuity in HKIA.

Role Purpose

  • Responsible for the service level and quality of ground services aspects including safety and security, OTP, customer experience, ramp and cargo operation, and baggage handling.
  • Responsible for managing service providers' performance in Ground Services aspects (including Cargo), ensuring the operations are up to company standard and regulation compliance.
  • Manage a round-the-clock duty team to monitor and coordinate with the service providers and stakeholders to ensure operation integrity.
  • Liaise, coordinate and maintain good relationships with the Airport Authority and all regulatory organizations on respective matters concerning HKIA operations.
  • Responsible for case investigations, evaluation of corrective and preventive measures effectiveness within Ground Services (including Cargo) aspects.
  • Drive and participate in all new projects/initiatives, roll out new products and continuously improve OTP, cost control, revenue generation and customer experiences at HKIA.

Qualifications

  • Minimum 12 years aviation or civil airline experience including 5 years in managerial level;
  • Knowledge of all aspects of Ground Handling and IOSA requirements;
  • Excellent command of written and spoken English and Chinese (Mandarin is a plus);
  • Advanced knowledge in Microsoft Office;
  • People manager with good communication and leadership skills, as well as a fast decision maker;
  • Strong analytical and project management skills and sensitive to figures;
  • Able to work under pressure;

Advertised: 22 Jan 2025 China Standard Time
Applications close:

#J-18808-Ljbffr

  • Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

    **Responsibilities**We are looking for a seasoned airport operations expert to join our team as an Assistant Manager, Intermodal Connectivity. The ideal candidate will have a strong background in transportation management, with a minimum of 6 years' experience in cross-boundary transport services or aviation/airport management.In this role, you will be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

    Job DescriptionAs an Airport Operations Specialist, you will play a critical role in ensuring the smooth operation of our Baggage Handling System (BHS) and other airport facilities.Provide first-line response service and fault attendance for BHS, Automated Arrival Baggage Delivery (AABD), Early Bag Storage Systems (EBS), Baggage Security Screening Systems...


  • Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

    Job DescriptionThe successful candidate will be responsible for ensuring the smooth operation of the Baggage Handling System (BHS), Automated Arrival Baggage Delivery (AABD), Early Bag Storage Systems (EBS), Baggage Security Screening Systems (BSS), and other airport facilities.Main Responsibilities:Provide first-line response service and fault attendance...


  • Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

    Job DescriptionThe IT Operations Supervisor is responsible for the smooth operation of our IT infrastructure at Airport Authority Hong Kong.Main Responsibilities:Specify support and maintenance requirements for the production systems and servicesSupervise in-sourced contractors and support the production systemsManage alerts from event monitoring tools...


  • Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

    Job DescriptionThis role is responsible for ensuring the smooth operation of the Airport Authority Hong Kong's Baggage Handling System. The successful candidate will be part of a team that provides first-line response service and fault attendance for various airport facilities.Key Responsibilities:Monitor and control the performance of the Baggage Handling...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    At Cathay Pacific Airways Limited, we are committed to delivering exceptional customer experiences across our airport operations. As a Customer Services Officer, you will play a pivotal role in ensuring that our passengers receive seamless and personalized service from check-in to boarding.The ideal candidate will possess excellent communication skills, a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

    Key ResponsibilitiesThe successful candidate will be responsible for leading digital transformation initiatives to enhance airport services and productivity. Key responsibilities include collaborating with cross-functional teams to develop and implement digital solutions, managing solution partners to ensure timely and quality deliverables, participating in...


  • Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

    Job RequirementsWe are looking for a highly skilled and experienced Superintendent to join our team, responsible for the maintenance and upkeep of our Baggage Handling System (BHS) and other airport facilities.Minimum 8 years' relevant working experience in maintenance or installation working experience in BHS and/or Material Handling System (MHS) and/or...


  • Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

    About the RoleWe are seeking a highly skilled Airport Engineering Professional to join our team. As an Assistant Engineer, Electrical & Mechanical, you will be responsible for assisting in the execution of various Baggage Handling Systems (BHS) projects.Key Responsibilities:Execute design, planning, tender preparation, implementation, and management of BHS...


  • Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

    Responsibilities\Provide CADD design and drafting services for preparation of detailed design, site condition survey drawings and temporary traffic arrangement drawing for projectsReview the format of CADD drawings or BIM model submissions by consultants or contractors to ensure they are in compliance with the standard specifications, the Authority's...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Career Opportunities at Cathay Pacific Airways LimitedJob Description:As a Customer Services Officer, you will play a crucial role in ensuring our passengers receive exceptional service throughout their airport experience.Responsibilities:Deliver Excellent Customer Service: Interact with passengers, addressing their queries and concerns in a professional and...


  • Hong Kong, Central and Western District, Hong Kong SAR China HK Express Full time

    Job no: 497605Work type: Full timeLocation: Hong Kong SARDepartment: Ground ServicesHK Express is Hong Kong's first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world. Like you, and just like many people across Asia, we love to travel and discover new places across...


  • Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

    Job DescriptionAs an Airport Operations Coordinator, you will play a critical role in ensuring the smooth operation of our airfield. Your responsibilities will include providing marshalling guidance for aircraft docking, conducting patrol duties, and checking on-ramp operators' performance to ensure compliance with safety standards.You will also be...


  • Hong Kong, Central and Western District, Hong Kong SAR China HK Express Full time

    At HK Express, we're seeking an experienced Airport Operations Manager to oversee the performance of our airport stations. This key role is responsible for ensuring seamless airport operations that meet HKE standards and customer satisfaction.Key ResponsibilitiesOversee all aspects of station performance, including OTP, customer experience, service provider...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Update your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Job OverviewCathay Pacific Airways Limited is a leading airline company that operates in various regions around the world. As a global brand, we strive to provide exceptional services to our customers while maintaining high standards of safety and security.Servicing Hong Kong International AirportThe successful candidate will be responsible for overseeing...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Key ResponsibilitiesOur Customer Services Officers are responsible for:Representing the Cathay Pacific brand in a professional and courteous manner.Providing efficient assistance at various airport locations, including check-in counters and departure/arrival areas.Assisting with operational tasks to support safe and efficient flight operations.Preparing...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Job DescriptionAs a Hub Operations Lead at Cathay Pacific Airways Limited, you will play a crucial role in ensuring the smooth operation of our Hong Kong International Airport (HKIA) hub. Your primary responsibility will be to provide exceptional customer service while controlling costs and ensuring performance meets relevant Key Performance Indicators...


  • Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

    Job SummaryWe are looking for an experienced IT Operations Supervisor to lead our IT service delivery team at Airport Authority Hong Kong.The ideal candidate will have a strong background in IT systems administration and be able to provide technical expertise solutions for application systems related problems and issues.Key Requirements:Certification in...

  • HKIA Station Head

    5 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China HK Express Full time

    About Us">HK Express is Hong Kong's first and only low-cost carrier, committed to delivering great value and affordable fares to our customers. We operate one of the youngest and most modern aircraft fleets in the world, offering an exceptional flying experience.">The Job">We are seeking an experienced professional to join our team as a Station Head. The...