Customer Service Representative
2 weeks ago
As a Customer Service Representative with Prudential plc, you will play a vital role in delivering exceptional service to our customers and distributors. We are looking for a highly motivated and organized individual to join our team.
About UsPrudential's purpose is to be partners for every life and protectors for every future. Our company values diversity and inclusion, and we strive to create an environment where everyone can thrive. We offer a platform for our employees to grow and succeed, with opportunities to develop their skills and make an impact on the business.
The RoleThis is a challenging and rewarding role that requires strong communication and problem-solving skills. As a Customer Service Representative, you will be responsible for providing day-to-day counter service effectively and efficiently, achieving high standards of customer satisfaction and company reputation. You will also assist in identifying service gaps and improving customer experience.
Responsibilities- Deliver high-quality results that improve customer satisfaction, company reputation, and regulatory compliance.
- Achieve Customer Service Centre performance KPIs (waiting time, handling time, customer satisfaction score, etc).
- Assist in identifying service gaps and sharing feedback to improve customer experience.
To be successful in this role, you will need:
- University graduate with relevant experience in a similar role in the life insurance industry.
- Passed IIQE Paper I, III & V (or equivalent license required in Macau).
- Minimum 3 years working experience in a similar role.
- Strong customer service experience with different distribution channels and customer segments.
- Excellent written/spoken Mandarin and good written/spoken Cantonese/English/Portuguese.
- Good analytical and problem-solving skills.
- Able to work independently under pressure and deal with difficult situations in a friendly manner.
- Attentive to details.
We offer a competitive salary of $65,000 - $85,000 per annum, depending on experience, as well as excellent benefits and career development opportunities. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, please submit your application.
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