Assistant Reservation Service Manager

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time
Job Title: Assistant Reservation Service Manager

Join Ocean Park as an Assistant Reservation Service Manager and take on a challenging role in managing the Reservation Team of the Discovery & Education Department.

Job Summary:

The incumbent will be responsible for supervising and managing the Reservation Team, ensuring high standards of performance of service commitments, and providing training and evaluation to subordinates. S/he will also maintain the programme reservation system and database, and co-ordinate programme booking logistics, prepare documents, and handle special program requests with internal departments.

Key Responsibilities:
  • Supervise and manage the Reservation Team to ensure efficient and effective service delivery.
  • Maintain the programme reservation system and database, and co-ordinate programme booking logistics.
  • Prepare documents and handle special program requests with internal departments.
  • Provide training and evaluation to subordinates to ensure high standards of performance.
  • Manage statistical records and reporting for education programs, guest reviews, and/or special projects.
Requirements:
  • Degree in computer science, business administration, hospitality management, or other related discipline.
  • At least 5 years' working experience in IT system development, reservation, ticketing, or call centre in supervisory level.
  • Excellent computer skills with knowledge in CRM, ticketing & admission system, reservation system, and database.
  • Customer-orientated, with good problem-solving and communication skills.
  • Good team building and leadership skills.
  • Detail-minded, hardworking, and able to work under pressure.
  • Excellent in both written and spoken English and Chinese.
  • Willing to work during weekends and public holidays.
Benefits:
  • New Joiner Bonus: $6,000.
  • Staff Referral Bonus: up to $4,000.
  • 13-month payment / Gratuity.
  • Marriage/Examination/Conservation/CSR Leave.
  • Ocean Park and Water World Complimentary Tickets.
  • Staff In-Park Discounts.
  • Staff Canteen.
  • Staff Social Club.
  • Medical Insurance (Hospitalization & Outpatient).
  • 14 days Paid Leave.
  • 17 days Public Holiday.

Applicants not contacted within six weeks may consider their application unsuccessful. Personal data collected will be used for recruitment-related purpose only.

  • Assistant Reservation Service Manager

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job Title: Assistant Reservation Service ManagerJob Summary:The Assistant Reservation Service Manager will be responsible for supervising and managing the Reservation Team of the Discovery & Education Department. The incumbent will oversee all education programs reservations, inquiries, business application systems usage and development in the department....

  • Assistant Reservation Service Manager

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job Title: Assistant Reservation Service ManagerJoin Ocean Park as an Assistant Reservation Service Manager and take on a challenging role in managing the Reservation Team of the Discovery & Education Department.Job Summary:The incumbent will be responsible for supervising and managing the Reservation Team, ensuring high standards of performance of service...

  • Assistant Reservation Service Manager

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job Summary:The Assistant Reservation Service Manager will be responsible for supervising and managing the Reservation Team of the Discovery & Education Department at Ocean Park. This role will oversee all education programs reservations, inquiries, business application systems usage and development, and maintain the program reservation system and...

  • Assistant Reservation Service Manager

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job SummaryThe Assistant Reservation Service Manager will be responsible for supervising and managing the Reservation Team of the Discovery & Education Department at Ocean Park. The incumbent will oversee all education programs reservations, inquiries, business application systems usage and development in the department.Key ResponsibilitiesManage and...

  • Reservation Service Manager

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job Title: Reservation Service ManagerReporting to the Assistant Reservation Service & Development Manager, the incumbent will be responsible for maximizing education business opportunities. S/he will manage all education programmes reservations, enquires, business application systems (TAS, CRM, Call Centre) usage and development in the department. S/he will...

  • Reservation Service Manager

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job Title: Reservation Service ManagerJob Summary:We are seeking a highly skilled and experienced Reservation Service Manager to join our team at Ocean Park. As a key member of our Discovery & Education Department, you will be responsible for maximizing education business opportunities and managing all education programmes reservations, enquires, business...

  • Reservation Service

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job Title: Reservation Service & Development SupervisorReporting to the Assistant Reservation Service & Development Manager of the Discovery & Education Department, the incumbent will maximize education business opportunities. S/he will manage all education programmes reservations, enquires, business application systems (TAS, CRM, Call Centre) usage and...

  • Reservation Service Officer

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job Title: Reservation Service OfficerJob Summary:We are seeking a highly motivated and customer-focused Reservation Service Officer to join our team at Ocean Park. As a key member of our Discovery & Education Department, you will be responsible for handling customer enquiries and bookings of education programmes & projects for the park.Key...

  • Reservation Service Officer

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job SummaryThe Reservation Service Officer will be responsible for handling customer enquiries and bookings of education programmes & projects for the park. He/She will also assist in setting up and testing the booking system, other administrative tasks and provides operational support to the Discovery & Education Department.Key ResponsibilitiesHandle...

  • Reservation Service

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job SummaryThe Reservation Service & Development Supervisor will maximize education business opportunities and manage all education programmes reservations, enquires, business application systems usage and development in the department. The incumbent will also maintain the programme reservation system and database, and co-ordinate programme booking...

  • Career Opportunity: Reservation Service Officer

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Reservation Service Officer to join our team at Ocean Park.Key ResponsibilitiesHandle customer enquiries and bookings of education programmes & projects.Assist in setting up and testing the booking system.Provide operational support to the Discovery & Education...

  • Reservation Service Officer

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Reservation Service Officer to join our team at Ocean Park. As a key member of our Discovery & Education Department, you will be responsible for delivering exceptional customer service and ensuring seamless booking experiences for our education programmes and projects.Key...

  • Reservation Service Officer

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Reservation Service Officer to join our team at Ocean Park. As a key member of our Discovery & Education Department, you will be responsible for handling customer enquiries and bookings of education programmes & projects for the park.Key ResponsibilitiesHandle customer enquiries and bookings...

  • Senior Reservations Sales Agent

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Reservations Sales Agent to join our team at Marriott International. As a key member of our reservations team, you will be responsible for overseeing the accuracy of room blocks, reservations, and group market codes.Key ResponsibilitiesCommunicate company values and culture to new...

  • Senior Reservations Sales Agent

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Reservations Sales Agent to join our team at Marriott International. As a key member of our sales team, you will be responsible for overseeing the accuracy of room blocks, reservations, and group market codes.Key ResponsibilitiesCommunicate company values and culture to new employeesReview and...

  • Assistant Service Coordinator

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job Title: Assistant Service CoordinatorJob Summary: We are seeking a highly skilled and experienced Assistant Service Coordinator to join our team at Ocean Park. As an Assistant Service Coordinator, you will play a key role in the development and management of our education programs.Key Responsibilities:Supervise and manage the Reservation Team of the...

  • Assistant Manager

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

    We are seeking a highly skilled and experienced professional to join our team as an Assistant Manager.The ideal candidate will have a strong background in hospitality management, with a proven track record of success in reservation management and hotel operations.Key responsibilities will include:Managing reservations and ensuring seamless guest...

  • Customer Service Representative

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China British Council Full time

    {"Role Purpose": "As a Customer Management Assistant, you will be the face of the British Council, providing exceptional customer service to individuals from diverse backgrounds. Your role will involve handling inquiries, registering customers for English language courses and examinations, and conducting placement tests. You will be the ambassador of the...

  • Actuarial Analyst/Specialist/Assistant Manager/Manager

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job OpportunityThe customer is at the forefront of our business, and millions of end-users rely on our products and services daily. We empower our Actuarial Analysts/Specialists/Assistant Managers/Managers with the resources to enhance and achieve our business performance objectives for the future of our business, which is why we need you.The incumbent will...

  • Actuarial Analyst/Specialist/Assistant Manager/Manager

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    About the RoleWe are seeking a highly skilled Actuarial Analyst/Specialist/Assistant Manager/Manager to join our team. As an Actuarial Analyst/Specialist/Assistant Manager/Manager, you will play a pivotal role in our IFRS 17 Reporting team, focusing on delivering IFRS 17 reporting requirements, including reserves, Drivers of Earnings analysis, Contractual...