Senior Reservations Sales Agent

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time
Job Summary

We are seeking a highly skilled and experienced Senior Reservations Sales Agent to join our team at Marriott International. As a key member of our reservations team, you will be responsible for overseeing the accuracy of room blocks, reservations, and group market codes.

Key Responsibilities
  • Communicate company values and culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Respond to any challenges found for accommodating rooming requests
  • Set-up proper billing accounts according to Accounting policies
  • Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual
Requirements
  • High school diploma or equivalent
  • At least 2-years of related work experience
  • At least 1 year of supervisory experience
  • License or Certification: None
About Us

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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