Senior Reservations Sales Agent
1 month ago
We are seeking a highly skilled and experienced Senior Reservations Sales Agent to join our team at Marriott International. As a key member of our reservations team, you will be responsible for overseeing the accuracy of room blocks, reservations, and group market codes.
Key Responsibilities- Communicate company values and culture to new employees
- Review and implement new Reservations procedures
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Answer questions about property facilities/services and room accommodations
- Follow sales techniques to maximize revenue
- Input and access data in reservation system
- Respond to any challenges found for accommodating rooming requests
- Set-up proper billing accounts according to Accounting policies
- Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual
- High school diploma or equivalent
- At least 2-years of related work experience
- At least 1 year of supervisory experience
- License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Senior Reservations Sales Agent
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Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Reservations Sales Agent to join our team at Marriott International. As a key member of our sales team, you will be responsible for overseeing the accuracy of room blocks, reservations, and group market codes.Key ResponsibilitiesCommunicate company values and culture to new employeesReview and...
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