Customer Service Representative

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China British Council Full time

{"Role Purpose": "As a Customer Management Assistant, you will be the face of the British Council, providing exceptional customer service to individuals from diverse backgrounds. Your role will involve handling inquiries, registering customers for English language courses and examinations, and conducting placement tests. You will be the ambassador of the British Council, promoting our values and objectives in Hong Kong.", "Role Context": "The Customer Management Assistant will work closely with the Sales & Customer Management team to provide operational support. Your main duties will include registering and reserving students in appropriate classes, handling cash desk transactions, and updating records. You will also be responsible for providing an exceptional level of customer service, ensuring that all customer needs and requests are met.", "Requirements": "The ideal candidate will have a good command of English, Chinese, and Mandarin. Tertiary education is preferred, and experience in a customer service-oriented environment is essential. You will also need to have good IT skills, including the use of spreadsheets and accurate data input.", "Key Responsibilities": "

* Provide operational support to the Sales & Customer Management team
* Register and reserve students in appropriate classes
* Handle cash desk transactions and update records
* Provide exceptional customer service
* Ensure safeguarding and guidelines are applied and upheld

", "What We Offer": "The British Council offers a dynamic and supportive work environment, with opportunities for professional growth and development. As a Customer Management Assistant, you will be part of a team that is dedicated to making a positive impact in the lives of individuals and communities.", "How to Apply": "If you are a motivated and customer-focused individual who is passionate about education and cultural exchange, we encourage you to apply for this exciting opportunity.", "Note": "The British Council is an equal opportunities employer and welcomes applications from diverse candidates.", "Contact Information": "For more information, please contact [insert contact information]."}



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