Senior Loan Operations Director
3 days ago
At Mitsubishi UFJ Financial Group (MUFG), we're driven by a vision to be the world's most trusted financial group. We put people first, foster innovative thinking, and strive for speed and agility.
As a key member of our Loans Operations department, you'll play a pivotal role in shaping our organization's success. Your leadership skills will help drive projects forward, ensuring seamless representation across various stakeholders.
Key Responsibilities:
- Strategic Project Leadership: Spearhead high-impact projects, leveraging your expertise to guide teams towards optimal outcomes.
- Technical Expertise and Supervision: As a respected technical expert, you'll provide guidance on complex transactions, oversee team development, and deliver targeted training as needed.
- Effective Communication and Performance Monitoring: Foster close collaboration with Global Operation Services, continuously monitor performance, and ensure accuracy and adherence to Service Level Agreements (SLAs).
- Operational Issue Resolution: Conduct thorough checks on escalated operational issues, using your analytical skills to resolve complex problems effectively.
- Incident Investigation and Reporting: Investigate incidents thoroughly, identify root causes, establish corrective measures, and prepare comprehensive reports for senior management.
- Supporting New Product Offerings: Work closely with the Head of Department to assess support levels for new products, considering resourcing implications, internal policies, workarounds, and system capabilities.
- Achieving Departmental KPIs: Collaborate with the Head of Department to achieve strategic Key Performance Indicators (KPIs) set by Branch Management.
- Policy Development and Alignment: Contribute to developing and refining policies, ensuring alignment with relevant regulations and industry standards.
Requirements:
- Undergraduate degree in Business Administration is highly desirable.
- 10+ years of experience in banking operations, with at least 5 years at a manager level.
- Extensive knowledge of banking products and strong understanding of related regulatory requirements.
- Excellent communication, presentation, and interpersonal skills.
- Ability to analyze complex data, think critically, and make informed decisions.
- Strong leadership qualities, with a focus on process excellence, people development, and customer satisfaction.
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