Membership Engagement Specialist

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time
About Us

The West Kowloon Cultural District Authority is a premier destination for arts, culture, and entertainment in the region.

Job Summary

We are seeking a highly skilled Membership Officer to spearhead our membership program and drive member engagement. As a key member of our team, you will be responsible for developing and executing communication strategies to enhance member retention and satisfaction.

About You

We are looking for a talented individual with a passion for marketing and communications. The ideal candidate will have 2 years of experience in a related field and possess excellent interpersonal and communication skills. Proficiency in written and spoken English and Chinese is also required.

Responsibilities
  • Membership Communication: Develop and execute communication strategies to enhance member retention and satisfaction.
  • Marketing Campaigns: Collaborate with internal teams to create and execute marketing campaigns to promote M+ membership and revenue-driving initiatives.
  • Membership Events: Assist in coordinating membership events to drive member retention and engagement.
  • Website Maintenance: Assist in maintaining the M+ and WKCD websites to ensure they are up-to-date.
  • Administrative Support: Provide administrative and operational support to the membership team, including data entry, record-keeping, payment requests, and other tasks.
  • CRM System Management: Utilize CRM systems to retrieve data and prepare reports as needed.
Requirements
  • Education: Possess a recognized university degree in hospitality, tourism, sales and marketing, or a related field.
  • Experience: Have 2 years of experience in marketing and communications, membership management, events coordination, or content management.
  • Skills: Be proficient in written and spoken English and Chinese, possess excellent interpersonal and communication skills, and be able to work independently.
What We Offer

A competitive salary of approximately HKD $60,000 per month, based on experience and qualifications.



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