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Enterprise Technology Solutions Expert

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

Bloomberg is a world leader in financial information and analysis, connecting influential decision-makers to a dynamic network of news, people and ideas. To stay ahead of the curve, we need innovative thinkers who can design, deliver and support our clients' connectivity and integration needs.

As a member of our Enterprise Technology Services team, you will play a vital role in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and workflows. You will be strategically focused on the overall customer experience, developing strong relationships with clients, and handling production support issues.

You will work closely with our engineers, solutions architects, and product development teams to uncover opportunities, manage production releases, and position enhancements. Your expertise will be critical in preventing production incidents and outages by partnering with Engineering and Product teams to design and implement future system and product changes.

We're looking for someone who is passionate about offering excellent service, empowered by a collaborative spirit, and naturally curious. A strong problem solver who doesn't shy away from taking on new challenges and thrives on change. You'll be a great teammate who clients can count on every day.

Some key requirements include:

  • Minimum 3 years of working experience in a client-facing role, supporting financial markets trading/connectivity solutions
  • Demonstrated experience in some or all of the following: FIX, Middleware (e.g. MQ), TCPIP, SFTP, Web APIs, Unix/Linux, Scripting (e.g. Perl, Python), Data Transformation
  • Demonstrated experience in technical support including end-to-end troubleshooting in networks, connectivity, and messaging
  • Fluency in Mandarin and English for seamless facilitation of intricate technical exchanges with stakeholders