Director of Resilience and Continuity

4 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time

Company Overview:

Hong Kong Exchanges and Clearing Limited (HKEX) is a purpose-driven company that connects, promotes, and progresses its markets and the communities they support for the prosperity of all. We're home to Asia's most dynamic and vibrant capital markets, providing greater choice and opportunity for our customers every day.

Job Description:

The Business Continuity Management (BCM) team operates under the Group Enterprise Risk Management, responsible for establishing and embedding a robust business continuity and incident management framework of HKEX. This ensures the organization effectively responds to and recovers from any disruptions or incidents impacting operations. The BCM team coordinates all business continuity activities across the organization, providing advisory services and quality assurance to ensure processes and plans meet standards. Additionally, the team supports the Crisis Management Team, which manages and mitigates crises' impact on the organization.

Key Responsibilities:

  • Subject Matter Expertise: Provide hands-on support and advice to stakeholders through the business continuity lifecycle, performing quality assurance reviews for internal departments and BCM due diligence reviews for third-party vendors.
  • Incident Management: Facilitate and support the HKEX incident management process by assisting the Crisis Management Team on emergency notification, CMT invocation, meeting management, and post-incident reports. Coordinate with the team on related matters to enable effective CMT meetings and decision-making.
  • Policy and Guidance: Maintain and enhance the business continuity management policy and guidance, consisting of incident management, crisis management, and business continuity. Monitor and assess HKEX's ability to respond to and recover from operational disruption according to policy and guidance.
  • Training and Drills: Support the execution of Incident Management and business continuity management controls, such as maintaining incident managers, coordinators, and business continuity coordinators membership. Prepare and conduct trainings and drills, including internal, external, and industry-wide exercises.
  • Reporting and Analysis: Perform thematic reviews and trend analysis on incidents to ensure quality, alignment, and continuous improvement on incident management aspects. Prepare business continuity management reporting for risk committees, including Key Risk Indicators (KRI), major drill planning, incident analysis, and summary.
  • Project Readiness: Ensure BCM readiness of key projects before business launch.
  • Industry Trends: Stay attuned to industry business continuity management and operational resilience trends and developments. Represent HKEX in external BCM/operational resilience forum or work group meetings.
  • Regulatory Compliance: Address regulatory and audit issues relating to BCM. Support regulatory reporting and discussions regarding business continuity and resilience matters.

Requirements:

  • University Degree in Business/Risk/IT, with relevant business continuity qualifications preferred (e.g., Qualified in PMP, DRII, BCI).
  • At least 6-8 years of relevant business continuity management and/or operational resilience experience with financial markets experience an advantage.
  • Experience in managing incidents and facilitating drills and exercises.
  • A proactive team player with good interpersonal, relationship, and communication skills.
  • Ability to partner with department managers and coordinators.
  • Proven senior stakeholder management skills.
  • Understanding of financial services or critical infrastructure resilience requirements.
  • Good analytical capability and attention to detail.
  • Good judgment and clear decision-making ability.
  • Ability to prioritize workload in order to meet deadlines and manage expectations.
  • Understanding of clearing and exchange house operations an advantage.
  • Clear and logical thinker with ability to make rational decisions when under pressure.
  • Fluency in written and spoken English, Cantonese, and Mandarin.

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