IT Infrastructure Resilience Professional
2 days ago
At Allianz Global Investors, we strive to foster a culture of professionalism, fulfillment, and inclusivity. We're seeking an IT Infrastructure Resilience Professional to join our team in Frankfurt or Hong Kong.
This role is part of the Core IT Services department, which provides a robust IT infrastructure platform for the business. As an IT Infrastructure Resilience Professional, you'll be part of a global team – IT Service Management & Integration (ITSM&I), collaborating with colleagues across Europe, Asia, and the U.S. The team focuses on the ownership, continuous improvement, and execution of key IT processes, manages the ITSM platform (ServiceNow), supports integration & oversight of service providers, and the service transition of new applications.
In this position, you will:
- Own and enhance IT infrastructure DR, backup, and resilience processes, driving maturity and adoption across the organization.
- Manage critical incidents to minimize business impact, ensuring rapid resolution and leading root-cause analysis and problem management.
- Continuously improve IT services resilience, architecture, processes, and operating models.
- Develop, review, and maintain IT disaster recovery plans (DRP/TRP) to ensure service availability and swift recovery.
- Coordinate and execute IT DR tests, drills, and compliance activities with service providers and Business Resilience teams.
- Maintain clear communication between service providers and application teams to minimize confusion and ensure timely updates.
- Develop IT services DR dashboards, KPIs, reports, and decision papers for transparency and management oversight.
- Act as project manager for DR-related initiatives and ensure compliance with standards and regulations.
- Serve as a key contact for third parties, service providers, and internal cross-functional teams.
About You
Required qualifications include a degree in IT, IT Security, Engineering, Computer Science, Mathematics, or related fields. You'll need 8+ years of experience in IT infrastructure operations, ITSM, IT risk, BCM/resilience, disaster recovery, or related areas. Proven experience in IT resilience strategies, crisis management, and major incident handling is essential.
We're looking for someone with a strong understanding of RTO, RPO, SLA/OLA mechanisms in global operations. You'll also need to be skilled in translating complex tech processes into business language and decision-making documents. Proficiency in ServiceNow ITSM platform and its integrations is a must.
You should be detail-oriented, proactive, and capable of multitasking under pressure. Excellent English communication skills are required; German is a plus.
What We Offer
We offer a range of benefits, including flexible working hours, access to pension/savings plans, company share purchasing plan, mental health and wellbeing programs, and comprehensive learning and development offerings.
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