Resilience Manager for IT Systems

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Allianz Popular SL. Full time
About the Role

We are looking for a highly skilled IT Disaster Recovery Expert to join our team at Allianz Global Investors. In this role, you will be responsible for developing and maintaining IT disaster recovery plans (DRP/TRP) to ensure service availability and swift recovery.

Key Responsibilities:
  • Developing, reviewing, and maintaining IT disaster recovery plans (DRP/TRP) to ensure service availability and swift recovery.
  • Owning and enhancing IT infrastructure DR, backup, and resilience processes to drive maturity and adoption across the organization.
  • Managing critical incidents to minimize business impact, ensuring rapid resolution and leading root-cause analysis and problem management.
  • Coordinating and executing IT DR tests, drills, and compliance activities with service providers and Business Resilience teams.

You will work closely with the Core IT Services department to continuously improve IT services resilience, architecture, processes, and operating models. You will maintain clear communication between service providers and application teams to minimize confusion and ensure timely updates. You will develop IT services DR dashboards, KPIs, reports, and decision papers for transparency and management oversight.

This is an exciting opportunity to work with a global team – IT Service Management & Integration (ITSM&I), collaborating with colleagues across Europe, Asia, and the U.S. The team focuses on the ownership, continuous improvement, and execution of key IT processes, manages the ITSM platform (ServiceNow), supports integration & oversight of service providers, and the service transition of new applications.

Requirements:
  • Degree in IT, IT Security, Engineering, Computer Science, Mathematics, or related fields.
  • 8+ years in IT infrastructure operations, ITSM, IT risk, BCM/resilience, disaster recovery, or related areas.
  • Proven experience in IT resilience strategies, crisis management, and major incident handling.
  • Strong understanding of RTO, RPO, SLA/OLA mechanisms in global operations.

You should have strong interpersonal skills, motivated, target-oriented, and adaptable to global priorities. Experience in finance, banking, or asset management sectors is preferred. Multicultural, international team experience and collaboration with external providers is also desirable.



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