IT Services Resilience Lead
4 days ago
About Allianz Global Investors
We are a leading global active asset manager, investing for the long term and enhancing our clients' assets. Our focus on sustainability leads to a commitment to positive change, and we strive to create value for our clients every step of the way.
In this role, you will be working within the Core IT Services department, providing an IT infrastructure platform for the business. You will be part of a global team, collaborating with colleagues across Europe, Asia, and the U.S., focusing on key IT processes, managing the ITSM platform (ServiceNow), supporting integration & oversight of service providers, and the service transition of new applications.
Job Description:
- Own and enhance IT infrastructure DR, backup, and resilience processes, driving maturity and adoption across the organization.
- Manage critical incidents to minimize business impact, ensuring rapid resolution and leading root-cause analysis and problem management.
- Continuously improve IT services resilience, architecture, processes, and operating models.
- Develop, review, and maintain IT disaster recovery plans (DRP/TRP) to ensure service availability and swift recovery.
- Coordinate and execute IT DR tests, drills, and compliance activities with service providers and Business Resilience teams.
- Maintain clear communication between service providers and application teams to minimize confusion and ensure timely updates.
- Develop IT services DR dashboards, KPIs, reports, and decision papers for transparency and management oversight.
- Act as project manager for DR-related initiatives and ensure compliance with standards and regulations.
- Serve as a key contact for third parties, service providers, and internal cross-functional teams.
Required Skills and Qualifications:
- Degree in IT, IT Security, Engineering, Computer Science, Mathematics, or related fields.
- 8+ years in IT infrastructure operations, ITSM, IT risk, BCM/resilience, disaster recovery, or related areas.
- Proven experience in IT resilience strategies, crisis management, and major incident handling.
- Strong understanding of RTO, RPO, SLA/OLA mechanisms in global operations.
- Skilled in translating complex tech processes into business language and decision-making documents.
- Proficiency in ServiceNow ITSM platform and its integrations.
- Detail-oriented, proactive, and capable of multitasking under pressure.
- Excellent English communication skills: German is a plus.
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