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Domestic and International Cheque Supervisor

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Streamlining Cheque Operations for Enhanced Customer Experience

We're seeking a seasoned professional to join our team as a Domestic and International Cheque Supervisor, responsible for overseeing cheque operations and driving process improvements.

Key Responsibilities:

  • Supervise and support Domestic Cheque and International Cheque processing, ensuring efficient operations and superior customer experience.
  • Monitor the performance of teams, identifying areas for improvement and implementing changes to enhance operational efficiency.
  • Investigate and escalate operational issues and incidents in a timely manner, applying effective remedies to minimize downtime and impact.
  • Develop and maintain accurate and insightful reports, analysing data to pinpoint underperforming areas and opportunities for growth.
  • Collaborate with management to identify, assess, mitigate, and control operational risk within cheque processes, ensuring compliance with regulatory standards and audit requirements.
  • Raise awareness and vigilance regarding financial crime activities related to cheques, reducing potential fraud losses through proactive measures.
  • Support business continuity planning, ensuring that cheque operations are prepared for any scenario.