Service Delivery Advisor
6 days ago
AIA Hong Kong and Macau is dedicated to creating a healthier, more sustainable future for everyone. As a Customer Service Advisor, you'll play a vital role in helping us achieve this goal by providing exceptional customer service and resolving customer complaints.
This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team. You'll be responsible for handling customer enquiries and complaints, making outbound calls, documenting call activities, and working closely with AIAHK Business Partners to resolve complaints and uncertain issues.
To succeed in this role, you'll need secondary education with 4 years' working experience. Candidates with higher academic qualifications or more relevant working experience may be considered as Customer Service Advisor. You should have hands-on experience in customer service and basic insurance knowledge would be an advantage.
You'll also need to obtain licenses such as Insurance Authority (IA) Paper 1,2,3,5 or Mandatory Provident Fund Schemes Authority (MPFA) Paper 4. We offer a competitive compensation package and opportunities for professional growth and development.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.
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