Hospitality Operations Lead
4 days ago
Job Description:
- Supervise and oversee the operation of Reservations Centre and Club Lobby Reception
- Handle reservations for restaurants and sports & recreation activities, record and process all reservation inquiries made by phone or email efficiently and accurately
- Attend to members and guests' requests and provide appropriate solutions
- Work closely with other departments and partners to ensure excellent service delivery
Requirements:
- Higher Diploma in hospitality management or equivalent
- Minimum 3 years of relevant job experience
- Customer oriented, strong interpersonal and communications skills
- Able to work independently and under pressure
- Excellent command in English, Cantonese & Mandarin
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