Client Delivery Specialist Ambassador

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China iCapital Full time

iCapital is a leading provider of financial technology solutions for the alternative investment industry. We empower advisors, wealth management firms, asset managers, and banks to evaluate and recommend bespoke public and private market strategies for their high-net-worth clients.

With over $184 billion in global client assets invested in 1,471 funds, as of March 2024, iCapital has established itself as a trusted partner in the industry.

We have been recognized for our innovation and expertise, being named to the Forbes Fintech 50 for seven consecutive years (2018-2023) and selected as one of Forbes' Best Startup Employers (2021-2023).

The Client Delivery Specialist Associate role is part of our Data Solutions team in Hong Kong. This position will involve setting up and maintaining financial software applications, assisting clients with issues, working on special projects, and contributing to ad-hoc tasks that support the growth and development of our innovative company.

Responsibilities
  • Financial Reporting and Data Aggregation
    • Analyze portfolio performance results and provide explanations
    • Conduct account-level reconciliation, including research and resolution of breaks, cancels, and corrects
    • Perform analysis of private equity and hedge fund statements for input into the system
    • Work with clients and partners to resolve data issues
  • Client Relationship Development
    • Client onboarding and setup
    • Day-to-day support and issue management
    • Foster strong relationships with clients and partners
  • Software Maintenance and Setup
    • System setup and configuration
    • New client setup and training
    • Data feed management
    • Create custom reports based on client-specific needs
  • Prioritize individual and communal work to ensure project completion on time and to detailed specifications
  • Establish operational effectiveness through policy development, procedure implementation, and control measures
Qualifications
  • 3-5 years of experience in a related field
  • Bachelor's degree from an undergraduate program
  • Excellent customer service skills and ability to foster effective relationships
  • Strong understanding of financial instruments
  • Experience with RIA/Wealth management policies, procedures, and client service
  • Experience working with wirehouses or custodians
  • Proactive problem-solving skills and ability to prioritize tasks and meet deadlines
  • Attention to detail and accuracy while maintaining an organized approach to duties and responsibilities
  • Comfortable with technology, software tools, and applications
  • Knowledge of various financial products and indices
Benefits

iCapital offers a comprehensive benefits package, including competitive salary, annual performance bonus, and equity for all full-time employees, as well as healthcare and paid time off (PTO). We believe that a collaborative work environment and flexibility are essential for innovation and success.



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