Technical Applications Specialist

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Grifols Full time
Technical Applications Specialist

Grifols is seeking a highly skilled Technical Applications Specialist to join our team in Hong Kong. As a key member of our Diagnostic Solutions team, you will provide technical support to customers and distributor teams on all assays and instruments marketed by Grifols Diagnostics Solutions.

Key Responsibilities:
  • Provide technical support to customers and distributor teams on workflow, software, and equipment operation.
  • Ensure distributor applications teams and Grifols associates are supported to provide customer satisfaction with Grifols solutions and assay performance.
  • Monitor and guide distributor teams in providing Grifols quality of applications support to end users of Grifols solutions.
  • Conduct Technical Performance Assessments and provide mentoring, feedback on performance-related issues.
  • Collaborate with Global colleagues to provide inputs on SOPs, work instructions, and forms.
  • Participate in customer technical review process and scheduling.
  • Escalate customer needs and communicate with other groups within GDS to assure rapid resolution of issues.
  • Monitor assay performance and quality issues and perform trending analysis for escalation of potential quality issues.
  • Participate in business development and process development and improvements.
  • Provide monthly reports from distributors and maintain timely records of customer complaints and interactions.
Requirements:
  • Minimum of 5-8 years' experience in operating/supporting Immunohematology diagnostic equipment and assays in a medical or clinical laboratory environment, blood screening centre, or an equivalent facility.
  • Superior expertise in supporting highly complex diagnostics solutions.
  • Excellent organizational, record-keeping, and inventory skills required.
  • Knowledge of GMP, ISO, and other certifying agency policies and regulations.
  • Good People and Process Management Skills.
  • Strong knowledge of chemistry principles and chemical handling techniques.
  • Proficient with Microsoft applications and familiar with computerized call handling systems.
  • Excellent analytical and troubleshooting skills.

Grifols provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic or status protected by law.



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