Cloud Computing Business Development Intern

5 days ago

Hong Kong Island, Hong Kong SAR China Amazon Full time

Are you passionate about building a career in cloud computing?

We are looking for talented individuals to join our Global Marketing Response Center (MRC) team based in Hong Kong/Taiwan. As a Cloud Computing Business Development Intern, you will play a critical role in engaging with AWS new and prospective customers.

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MRC is an important customer engagement arm in the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer. We aim to help customers embark on their cloud journey quickly and easily.

You will build a stronger AWS leads database by interacting with customers via phone, email, and/or live chat. You will also research existing AWS leads to create a detailed view of the customer's need for cloud technology.

Key Responsibilities">
  1. Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest; education to consideration.
  2. Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.
  3. Create higher value leads resulting in higher conversion rates through nurture efforts.
  4. Work closely with Marketing and Sales stakeholders to achieve campaign goals.
  5. Opportunity to be part of a team to lead global cross-functional MRC projects to drive operational excellence and better customer experience.
  6. Work on ad-hoc tasks as requested (e.g., Reporting, Building Dashboard & Email template).
BASIC QUALIFICATIONS
  • Currently pursuing a Bachelor or above degree.
  • Able to commit to a full-time internship (12 months).
  • Excellent oral and written communication skills in Cantonese and English. Mandarin proficiency is a plus.
  • Clear, concise, and confident communicator in-person and via phone.
  • Must have the ability to listen to customers, understand needs, and ask clarifying/probing questions.
  • Ability to think logically and structure answers.
PREFERRED QUALIFICATIONS
  • Ability to deal with ambiguity.
  • Proven success managing time and juggling multiple projects in a high growth environment where priorities shift fast.
  • Candidate who is looking to build a career in IT Business Development.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. We are committed to a diverse and inclusive workplace. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

As a Customer Engagement Specialist at Amazon, you will have the opportunity to work on global cross-functional MRC projects to drive operational excellence and better customer experience. You will also be responsible for working closely with Marketing and Sales stakeholders to achieve campaign goals.

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We are looking for candidates who are passionate about building a career in IT Business Development. If you have excellent oral and written communication skills in Cantonese and English, and Mandarin proficiency is a plus, we would love to hear from you.

We are committed to empowering our employees to deliver the best results for our customers. We believe in fostering an inclusive culture that values diversity and promotes equal opportunities for all. If you are looking for a challenging and rewarding internship opportunity, please apply today.

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