Identity Services Manager

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Capgemini Full time
Job Summary:

We are seeking a skilled Directory & Identity Manager to join our team in Hong Kong. This is a 1 year fixed term contract.

The successful candidate will play a crucial role in managing and maintaining directory services and identity management systems in the APAC region.

Main Responsibilities:
  • Directory Services Management
    • Manage and administer directory services, such as Active Directory (AD) and Lightweight Directory Access Protocol (LDAP), ensuring their availability, stability, and security.
    • Design, implement, and maintain directory services infrastructure, including domain controllers, replication, and security policies.
    • Configure and manage directory services integration with other systems and applications, ensuring smooth authentication and authorization processes.
  • Identity and Access Management (IAM)
    • Develop and maintain an IAM framework, policies, and procedures to ensure secure and efficient management of user identities, access privileges, and role-based access control.
    • Implement and manage identity provisioning and deprovisioning processes, including user account creation, modification, and termination.
    • Oversee access control mechanisms, including single sign-on (SSO), multi-factor authentication (MFA), and privileged access management (PAM).
  • Security and Compliance
    • Collaborate with the security team to define and enforce security policies, standards, and best practices related to directory services and identity management.
    • Conduct regular security assessments and audits to identify and address vulnerabilities, access control issues, and compliance gaps.
    • Ensure compliance with relevant industry regulations and data protection standards, such as GDPR, PCI DSS, and local data privacy laws.
  • User Lifecycle Management
    • Develop and maintain processes and workflows for user lifecycle management, including onboarding, role changes, transfers, and offboarding.
    • Collaborate with HR and IT teams to ensure timely and accurate provisioning and deprovisioning of user accounts and access privileges.
    • Monitor and manage user identity data quality, integrity, and synchronization across systems and applications.
  • Incident Management and Troubleshooting
    • Respond to and resolve incidents, problems, and service requests related to directory services and identity management within defined SLAs.
    • Conduct root cause analysis and implement preventive measures to minimize the occurrence of incidents and improve system reliability.
    • Collaborate with cross-functional teams for incident resolution and troubleshooting, ensuring effective communication and knowledge sharing.
  • Technical Leadership
    • Lead as a technical owner during product evaluation to determine suitability for the client.
    • Act as the technical lead for IAM related projects, working hand-in-hand with Project Management during all phases of projects.


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