Ground Handling Service Manager

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airport Services Limited Full time

The ideal candidate will lead the development and implementation of airport ground handling and passenger services strategies, ensuring alignment with business objectives and industry trends. Key responsibilities include:

  • Leading the ground operations team to achieve performance metrics and minimize employee relations issues.
  • Managing the activities of ramp, cargo, baggage, load control, service control, flight dispatch, passenger services, and transport services teams to meet operational KPIs.
  • Driving operational performance improvements by enhancing service levels and productivity to meet company targets.
  • Developing and implementing operational workplace safety, security, and environmental policies, ensuring compliance with regulatory requirements.
  • Investigating operational incidents and complaints thoroughly and developing mitigation plans.
  • Collaborating with authorities and other departments to achieve a safe and secure working environment.

Requirements: University graduate in related discipline. Minimum 15-year experience in aviation industry including 10 years of management experience and 5 years at a major ground handling company. Excellent execution, communication, and interpersonal skills. Strong business acumen and negotiation capabilities. Cantonese speaking preferred. Valid driver's license.

We offer a competitive remuneration package and a full range of benefits. Interested candidates should submit their resume with current and expected salary to the Talent Acquisition Team.



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